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If you're wrestling with how best to support home agents, then you can't afford to miss our webcast on home-based agents in the contact center. This informative session will provide you with valuable insights about how you can roll out home agents to optimize the quality and efficiency of your company's contact centers.

You will learn about:

  • Demographic trends during the home-based movement
  • Financial incentives available to call centers
  • How trends are helping drive a radically different
     business model
  • How your customers can benefit
  • How to make the business case

Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.

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October 3- 5, 2012
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