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Although the economic and customer support advantages of voice self-service applications are becoming well-known, relatively few corporations have integrated this functionality successfully. Therefore, the contact center voice channel capabilities in the typical customer care implementation often lag the web self-service functionality.
When we consider that 77% of inbound customer/enterprise interactions originate via a telephone connection, it becomes obvious that this service gap must be corrected before an enterprise can optimize its multi-channel customer service offering.
Join Yankee analyst Ken Landoline as he explores the evolution of voice self-service toward standardized web architectures and discusses the ways you can ensure your organization is prepared for the coming changes in the multi-channel customer service environment.
Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world�s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice Voice Portal, IP contact center software, IMS-enabled messaging products, Media Exchange� platform and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit -www.intervoice.com.
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