 |
The Next Frontier in Customer Identity Protection:
Voice Biometrics
Tuesday,
July 29, 2008, 2:00pm ET
11:00am PT |
|
|
|
Identity theft is the number one crime in the United States and is a growing threat around the world. In 2007 alone, 8.1 million U.S. adults were victims of identity fraud. With telephone-based service still being the preferred channel for customer care, call centers and IVR systems are particularly vulnerable as traditional methods of confirming the identity of callers are insecure.
Consumers today demand their financial, health and other information remain confidential and secure. They are not satisfied with PIN numbers, and content knowledge alone for identity verification is inadequate. Recent studies reveal consumers feel voiceprints are more secure and convenient and would enroll their voiceprint if given the opportunity.
Join this webcast where voice security experts from Intervoice and IBM will discuss how best to assess current call center and IVR systems, what risks are involved, and what security solutions best suit their specific situation. They will also discuss ways to enable organizations’ contact centers to meet and exceed the FFIEC and HIPAA guidelines for multifactor authentication in their telephone environment, reduce customers’ fear of fraud and misuse, while at the same time take full advantage of the latest functionalities in speech, touchtone and blended system options.
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!
View Archive |
|
| PRESENTERS: |
| |
 Steven Cawn
WebSphere Sales
IBM
Steven Cawn, America’s Speech Solutions Sales Leader, is currently the team leader responsible for IBM Speech Solutions sales activities in the Americas. He also serves as the customer advocate to the IBM speech research and development teams in the WebSphere Speech organization. Steven is responsible for ensuring customer requirements and business needs are documented and plans are put in place to address these requirements. His previous experiences included: sales leadership for IBM Voice Systems; recruiting and establishing business alliances for IBM’s Customer Relationship Management solutions organizations; managing and supporting product development, early field introduction programs, product strategy, marketing strategy, marketing communications, sales support, technical support, lead spokesperson at industry conferences and trade shows, and IBM Business Partner support. Steven has been involved in IBM's voice solutions area since 1988.
|
|
| |
 Ron Settele
Enterprise Solutions Marketing
Intervoice
Ron is a senior member of the Intervoice Enterprise Product Marketing Team, specializing in voice banking and security applications. He has more than 23 years of experience in providing product management and product marketing leadership at successful high technology solutions providers such as MCI and Alcatel. During his six years at Alcatel, he led both product management and product marketing teams that very successfully delivered and marketed hardened, feature-rich telephony offerings to the carrier market. Prior to that, while at MCI, he led a team of product managers that defined solutions to provide sophisticated calling features. Ron holds a US patent for intelligent routing of international call traffic. Ron earned a Bachelor of Engineering in Mechanical Engineering from Stevens Institute of Technology.
|
|
| |
 Tim Gray
Web Editor
Technology Marketing Corporation
Tim Gray is a Web Editor for TMCnet.com. He has nearly a decade of journalism experience and has spent the past several years covering a wide array of technology news including reporting on the IP communications, call center and customer relationship management industries. |
|
|
|
|
|
|
