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The Five Reasons Enterprises Should Move
From an IVR to a Voice Portal
Thursday, May 15, 2008, 12:00pm EST 9:00am PST |
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IVR systems have been used successfully for many years, but the next generation of voice technologies requires a more user-friendly and scalable solution for automated self-service. Voice portals are the logical next step in this evolution, thanks to their open, standards-based design and flexible deployment options. The movement of customer-facing applications to voice portals brings an increase in customer satisfaction through richer automated interactions and faster service
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!
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 Ian Jacobs
Strategic Analyst
Frost & Sullivan
Ian Jacobs is a Strategic Analyst for Frost & Sullivan with over 12 years experience covering the contact center and CRM business, with a particular expertise in contact routing and CRM applications. Ian is responsible for tracking and analyzing the products, technology, buying patterns, and competitive landscape within the contact centers and CRM market. His focus includes automatic call distributors, computer telephony applications, as well as operational applications within CRM, sales automation, marketing automation and service and support technologies.
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 Kimberley Drobny
Director of Enterprise Solutions Marketing
Intervoice
Kimberley Drobny is the Director of Enterprise Solutions Marketing and is responsible for driving the worldwide Enterprise strategy for the Intervoice portfolio of contact center products and services, including: Intervoice Voice Portal, IP Contact Center, Hosted Solutions, and Global Consulting Services. With over 10 years experience in marketing technology products and services she is responsible for driving product direction and strategy with a keen focus on the multi-channel delivery of information that allows customers to communicate with the enterprise in a convenient, collaborative and consistent manner to create the ultimate customer experience.
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 Tim Gray
Web Editor
Technology Marketing Corporation
Tim Gray is a Web Editor for TMCnet.com. He has nearly a decade of journalism experience and has spent the past several years covering a wide array of technology news including reporting on the IP communications, call center and customer relationship management industries. |
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