The Five Reasons Enterprises Should Move
From an IVR to a Voice Portal

Ian Jacobs
Strategic Analyst
Frost & Sullivan

Ian Jacobs is a Strategic Analyst for Frost & Sullivan with over 12 years experience covering the contact center and CRM business, with a particular expertise in contact routing and CRM applications. Ian is responsible for tracking and analyzing the products, technology, buying patterns, and competitive landscape within the contact centers and CRM market. His focus includes automatic call distributors, computer telephony applications, as well as operational applications within CRM, sales automation, marketing automation and service and support technologies.

Kimberley Drobny
Director of Enterprise Solutions Marketing
Intervoice

Kimberley Drobny is the Director of Enterprise Solutions Marketing and is responsible for driving the worldwide Enterprise strategy for the Intervoice portfolio of contact center products and services, including: Intervoice Voice Portal, IP Contact Center, Hosted Solutions, and Global Consulting Services. With over 10 years experience in marketing technology products and services she is responsible for driving product direction and strategy with a keen focus on the multi-channel delivery of information that allows customers to communicate with the enterprise in a convenient, collaborative and consistent manner to create the ultimate customer experience.