FREE WEBINAR

Thursday, December 13, 2007, 2:00pm ET 11:00am PT

Remote Agents:
Taking Full Advantage
of the IP Contact Center

In the growing world of IP contact centers, remote at-home agents and "competitive advantage" simply go together. Join us and hear how implementing the right solution can make achieving the “At-home Agent Advantage” easy.

During this live webinar, we’ll discuss
the “At-home Agent Advantage”:

• At home agents average a 10% attrition rate
  – significantly lower than for on-site staff

• Are 25% more productive

• And cost $11 less per hour to employ

We’ll show you how you can extend your contact center beyond the walls of the office to incorporate the most effective resources available – all while lowering agent turnover, extending your geographic reach, increasing customer satisfaction and raising revenue levels. Learn about the key decision drivers you should consider when choosing your contact center’s solution to optimize at-home agent resources, and the statistics, advantages and strategies that lead to a successful remote contact center agent deployment.

Presenters:

Tim Passios

Director, Solutions Marketing Interactive Intelligence Inc.

As director of Solutions Marketing, Tim's team is responsible for creating positioning and messaging for all products in the Interactive Intelligence portfolio. Solutions Marketing is also the outward facing delivery team for webinar, seminar, analyst and media presentations as well as prospect and end customer demonstrations. Tim has been with Interactive Intelligence since 1998, and has more than 17 years experience overall in the contact center and business communications industry.

Erik Linask

Associate Editor
Technology Marketing Corporation

In addition to his work with TMC’s IP Communications publications, Erik is a contributor to TMCnet. Prior to joining the TMC team, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.