How IVR is reshaping Revenue Generating Contact Centers

Wednesday April 25th, 2012 2:00 PM ET/ 11:00 AM PT

Voice Automation has not traditionally played a significant role in revenue-oriented contact centers. The prominent thinking is that ‘people do a better job selling than machines’. While that point might be true, an effective automated system can play a key role in a sales center even if it does not take on the role of ‘selling’.

Join this webinar to learn about voice automation trends in sales centers that improve sales efficiency, self-service resolution, and customer and employee satisfaction.


Attendees will learn:

  • Best practices for introducing automation into revenue-oriented contact centers
  • Real results from global brands who have integrated voice automation into their sales processes
  • Latest technology trends to deliver a superior voice automation experience
Who should attend
  • Individuals interested in improving revenue and customer experience
  • Individuals interested in improving self-service effectiveness

Register Today



Sponsors:
 
 
Presenters:

Dan Miller
Senior Analyst and Founder, Opus Research





Phil Gray
EVP of Marketing and Business Development, Interactions Corporation



Chris Hale
VP of Reservation Services, Hyatt





Moderator:

Stefania Viscusi
Editor TMCnet