How IVR is reshaping Revenue Generating Contact Centers

Wednesday April 25th, 2012 2:00 PM ET/ 11:00 AM PT

Voice Automation has not traditionally played a significant role in revenue-oriented contact centers. The prominent thinking is that ‘people do a better job selling than machines’. While that point might be true, an effective automated system can play a key role in a sales center even if it does not take on the role of ‘selling’.

Join this webinar to learn about voice automation trends in sales centers that improve sales efficiency, self-service resolution, and customer and employee satisfaction.

Attendees will learn:

  • Best practices for introducing automation into revenue-oriented contact centers
  • Real results from global brands who have integrated voice automation into their sales processes
  • Latest technology trends to deliver a superior voice automation experience
Who should attend
  • Individuals interested in improving revenue and customer experience
  • Individuals interested in improving self-service effectiveness

Register Today


Dan Miller
Senior Analyst and Founder, Opus Research

Phil Gray
EVP of Marketing and Business Development, Interactions Corporation

Chris Hale
VP of Reservation Services, Hyatt


Stefania Viscusi
Editor TMCnet