Three keys to creating a better online customer experience
Use it or lose it – online customers lose value with every tick of the clock and won’t wait for your call


Tuesday June 12, 2012 2:00pm ET/ 11:00am PT

As more and more people adopt the Internet as a standard method of communication, providing a superior customer experience is imperative in this world where consumers want everything NOW! Web-generated leads and inquiries have doubled or even tripled in the last couple years. However, problems arise when companies lack the capacity or strategy to effectively respond to this increase. If you’re slow to initiate contact, your lead is drifting over to your competitor’s website and giving them the chance to beat you to the punch.

Join InfoCision and Time Warner Cable for a TMCnet-hosted webinar on how a couple quick ticks of the clock can mean the difference between keeping or acquiring a new customer or losing them to a competitor.


What Attendees will learn:

  • Why it’s more important than ever to be equipped to rapidly handle online leads and customer inquiries
  • Why seconds count – the benefits of speed in qualifying and converting online leads
  • How you can take customer service from a cost center to a profit center
  • Developing a robust web-generated lead program – speed isn’t the only differentiator
Who should attend?
  • CMOs
  • Sales Directors
  • Lead Generation Specialists
  • Channel Managers
  • Market Development Strategists

Register Today



Sponsors:


 

 
 
First 100 people to register have a chance at an ipad3!


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Speakers:

Juan Ramirez
Director, Sales Channel and Market Development
Time Warner Cable


Collette Sanftleben
Manager, Sales Channel and Market Development
Time Warner Cable


Steve Brubaker
Chief of Staff
InfoCision Management Corp.


Mike Herston
Vice President, IT Client Services
InfoCision Management Corp.


Moderator:

Erik K. Linask
Group Editorial Director, TMCnet