How to Leverage Automation to Deliver a Scalable, Exceptional Digital CX

Business models are changing, driven by customer demand for digital experiences. As a result, businesses are charged with transforming their complete customer journeys into digital experiences in order to meet customers on their preferred channels. That includes developing and implementing a digital customer service strategy that drives engagement and increases satisfaction. In fact, McKinsey & Company has suggested that a digital customer experience can not only increase customer satisfaction by a third, but can also reduce costs by more than 25%.

Attend this webinar to learn how you can embrace the latest that help desk platforms have to offer, and bridge the gap between traditional customer service and a next-gen intelligent customer experience built for today's customers.

What attendees will learn:

• Why you need to prioritize a digital customer service experience
• Defining and executing a digital customer service strategy
• Proven tips for a successful transition
• Example of successful migrations and benefits achieved

Who should attend:

• Corporate executives
• Customer Experience leaders
• Customer Service managers and above
• Customer Support managers and above
• Support Services decision makers
• Help Desk management