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Free Webinar - Google and Contact Centers: Instant ROI
 
Tuesday, May 26, 2009, 2:00PM ET / 11:00AM PT

Contact center managers are constantly striving to improve customer service while reducing costs.
Yet, when they analyze their contact center costs, there are two underlying challenges:
To address both of these challenges, many customer support organizations are turning to Google Enterprise, to provide high quality search for both their support websites and internally for their contact center agents.
This webinar will review Google’s industry leading enterprise search technology and how it is being used by organizations worldwide to improve customer service. Additionally, the webinar will address how organizations can gain a concrete ROI through these solutions – thereby reducing costs and improving customer service.


What Attendees will learn:
Who should attend:
After the presentation, the Webinar will be open for a live Q&A.  Be sure to have your questions ready!

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Speakers:
 

Vijay Koduri
Product Marketing Manager, Google Enterprise

Vijay Koduri is the product marketing manager for the Google Search Appliance. He is responsible for understanding customer needs around enterprise search and delivering tailored solutions with Google Enterprise search solutions. Vijay brings more than 13 years of experience in product marketing, marketing strategy, and business development.

Prior to Google, Vijay was a management consultant at Accenture, Diamond Consultants, and Market Strategy Group.

Vijay holds an MBA from the University of Michigan, and a BS in Electrical Engineering from the University of Illinois at Urbana-Champaign.


 

Erik K Linask
Group Managing Editor, TMCnet

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications.

Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research.

Erik began his professional career at management consulting firm Leadership Research Institute.



Sponsors:
 
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