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WEBINAR
Adding video to your digital customer engagements
Wednesday, May 19, 2021 - 2:00pm ET/11:00am PT
Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advises that adding video can boost loyalty and revenue. Intuit added video service & support to their TurboTax app and tracked an 18% increase in tNPS, a 10% increase in case resolution, and increases in revenue and customer retention.
What attendees will learn:
- How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy
- Review of real-world success stories including Intuit TurboTax, who has created a premium "guided customer experience" that allows them to drive business value and dominate their competitors
- Which strategy is right for you: using a 3rd party video meeting tool, or adding video as a service embedded into your existing website or app
Who should attend:
- Customer Experience and Customer Service executives
- Digital product managers and UX/UI designers
- Contact center operations executives
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