Growing Your Managed Services
Business the Easy Way

Wednesday August 17, 2011 TIME: 2:00pm ET/ 11:00am PT

In this session, we’ll share our independent research on the key challenges facing established managed services businesses today. We will suggest 5 easy and obtainable ways to mature your managed services business, grow recurring revenue from existing customers, attract new customers and build high value services that will increase the value of your business and protect it from future IT Support trends.

Attendees will learn:
    The Managed Services challenge
    Overview of the award winning Building Blocks approach
    Building Blocks to grow Managed Services revenue

We will talk about the challenges and road blocks preventing many IT support companies growing Managed Services and look at benefits for both you and the customer - of building the recurring revenue Managed Services model for IT support.

We’ll look at what the Building Blocks Program entails and take a deeper look at the first 2 building blocks in the Server & Network component.

And finally, we’ll show you how you can access and start implementing the Building Blocks in your business today.

Who should attend:
    Business Owners & Commercial Directors
    Service Delivery Managers
    Service Desk Managers
    Sales & Business Development Managers
    Marketing Managers
Kelly O’Bray
IT channel professional GFI MAX

A seasoned IT channel professional with 20 years of experience in sales and marketing of IT services to the SMB market, Kelly has been working with GFI MAX™ and its predecessor, HoundDog Technologies for over 4 years.

While at GFI, Kelly has been working with channel partners to roll out services based on the GFI MAX Remote Management™ platform, helping them build profitable recurring revenue streams. Because of his work with the IT channel, Kelly has gained significant insight on the pitfalls of business transformation strategies, and provides a common sense approach to building your business.

Kelly has presented GFI MAX and the Building Blocks to Managed Services™ program to IT Groups throughout the country and participated on Industry panels discussing trends in the IT industry.

Trent Peters
Principal/Owner, Umbrella Medical Systems

Trent Peters is the Principal/Owner of Umbrella Medical Systems and founding member of Midwest Med Trust, an independent, nonprofit organization assisting in personal and professional staff development within the healthcare industry. Umbrella is the Midwest’s premier Healthcare Information Technology solutions provider. Umbrella designs, integrates, supports, and manages Healthcare Information Technology (HIT) specializing in software and hardware technologies that best complement the implementation of Electronic Medical Records software. Umbrella also offers a wide variety of healthcare oriented IT managed services. Based out of Kansas City, Missouri, Umbrella serves 7 Midwest states. Peters is a trusted business partner of several industry leading EMR software companies where he frequently shares his expertise of the healthcare and medical industry with the organization.

Charles Weaver
CEO and Co-Founder, MSPAlliance

Charles Weaver is the CEO and co-founder of the MSPAlliance (the International Association of Managed Service Providers). Since its founding in 2000, the organization has grown from less than 5 founding members to well over 14,000 members worldwide. Under Mr. Weaver’s management the MSPAlliance has expanded its reach and influence to include education, standards of conduct, and certifications for managed services professionals and companies.

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