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FREE WEBINAR: Back to Basics - Low Cost, High Efficiency
Multi-Channel Customer Service
Thursday, October 1, 2009,
2:00pm ET
11:00am PT |
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This webinar will help you understand how your company can improve customer loyalty and increase wallet share with
multi-channel enabled customer service. Learn the advantages of providing a comprehensive customer focus to help you
retain and grow more profitable customers.
What attendees will learn:
As a result of this webinar you will understand more about the benefits of voice-enabled customer service:
- Supporting customers with an integrated CRM 360 view
- Automating communications with customers to promote loyalty
- Case management workflow and knowledge management
- Leveraging account and contact management functionality to build relationships
- Communicating with customers across all methods of communication, such as, voice, web and email
- Adding a personal touch with voice enabled systems
- Managing customer service activities from problem capture through to resolution
- Cross-sell / Up-sell additional products and services for an extra revenue stream
- Managing the customer service business with powerful dashboards and analysis
Who should attend:
- Executives and managers of customer service organizations looking to optimize their operations.
View Archive
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready! |
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 Randy Jessee
Senior Voice Product Manager,
FrontRange Solutions
Randy Jessee, Senior Voice Product Manager, FrontRange Solutions, has been defining product strategy in the contact center space for over 15 years, working with partners such as Siebel, Kana, PeopleSoft, and IBM. Most recently, he was the director of product management at Five9, a hosted call center provider. Currently he manages communication products for FrontRange Solutions.
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 Jeff Moloughney
Senior Product Marketing Manager, GoldMine Division at FrontRange Solutions
Jeff Moloughney, Senior Product Marketing Manager, GoldMine Division at FrontRange Solutions for over 3 years and helps with numerous aspects of the GoldMine CRM product line. Jeff is responsible for worldwide GoldMine Product Marketing, GoldMine Mobile Product Management, and is heavily involved with GoldMine Sales and Pre-sales activities around the world. Prior to joining FrontRange, Jeff spent 10 years at Oracle as Director of Product Strategy helping drive product strategy and product management efforts for Oracle CRM, PeopleSoft CRM and Siebel CRM applications.
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 Patrick Barnard
Senior Web Editor, TMCnet
Patrick Barnard is senior web editor for TMCnet. He is former managing editor for Multichannel Merchant magazine, a Penton Media publication focused on all aspects of multichannel marketing. He is also former associate editor for Customer Interaction Solutions magazine, a TMC publication, and also served as assignment editor for TMCnet. Barnard is also former editor of the Darien Times, a community newspaper serving the town of Darien, CT.
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