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FREE WEBINAR: Back to Basics - Low Cost, High Efficiency
Multi-Channel Customer Service


Thursday, October 1, 2009, 2:00pm ET 11:00am PT
PRESENTERS:
 

Randy Jessee
Senior Voice Product Manager, FrontRange Solutions

Randy Jessee, Senior Voice Product Manager, FrontRange Solutions, has been defining product strategy in the contact center space for over 15 years, working with partners such as Siebel, Kana, PeopleSoft, and IBM. Most recently, he was the director of product management at Five9, a hosted call center provider. Currently he manages communication products for FrontRange Solutions.


 

Jeff Moloughney
Senior Product Marketing Manager, GoldMine Division at FrontRange Solutions

Jeff Moloughney, Senior Product Marketing Manager, GoldMine Division at FrontRange Solutions for over 3 years and helps with numerous aspects of the GoldMine CRM product line. Jeff is responsible for worldwide GoldMine Product Marketing, GoldMine Mobile Product Management, and is heavily involved with GoldMine Sales and Pre-sales activities around the world. Prior to joining FrontRange, Jeff spent 10 years at Oracle as Director of Product Strategy helping drive product strategy and product management efforts for Oracle CRM, PeopleSoft CRM and Siebel CRM applications.


 

Patrick Barnard
Senior Web Editor, TMCnet

Patrick Barnard is senior web editor for TMCnet. He is former managing editor for Multichannel Merchant magazine, a Penton Media publication focused on all aspects of multichannel marketing. He is also former associate editor for Customer Interaction Solutions magazine, a TMC publication, and also served as assignment editor for TMCnet. Barnard is also former editor of the Darien Times, a community newspaper serving the town of Darien, CT.


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