What to consider when selecting a cloud-based contact center software provider
Wednesday December 5, 2012 12:00 PM ET/ 9:00 AM PT

As Cloud Computing continues to take the contact center industry by storm, you may be wondering whether the time is right to move your contact center to the cloud. Before making the move, business and contact center executives must weigh important considerations such as flexibility, scalability, security, and total cost of ownership (TCO).

This webinar will provide you the decision-making tools you need to determine if cloud-based contact center software is a good fit for your company, including specific criteria that you can use to gauge vendors' experience with those important decision factors. [Sign up for the webinar] and join Dave Van Everen, Vice President of Online Marketing for Five9, and Drew Krauss, Research Vice President for Gartner on December 5th and gain insight into this critical new trend in the contact center industry.

What Attendees Will Learn
How to decide whether the cloud is right for your operation
Critical success factors when moving to the cloud
How to evaluate vendor experience with flexibility, scalability, and security
The business advantages offered by cloud-based technology
How your peers have used a cloud solution for competitive advantage

Who Should Attend
Contact center and operations executives looking to improve their overall business performance and lower costs
Company leaders launching new business initiatives in the contact center
IT leaders considering cloud alternatives to on-premise contact center infrastructure

Presenters:
David Van Everen
VP of Marketing

With over a decade of experience building and promoting world-class software products, Dave Van Everen is an innovator in bringing the power of cloud computing to contact center and customer service applications. Throughout his career, David has led product management, marketing and development teams spanning workforce optimization, call routing, multimedia and web interactions, CRM and ERP integrations, enterprise workflow, unified communications, and vertical solutions. He has also written numerous articles on industry topics and trends, and has co-authored five pending software patents.

Drew Kraus
Research VP, Gartner

Drew Kraus is Gartner's Lead Analyst covering contact center infrastructure and cloud-based solutions as a member of Gartner's Data Center Infrastructure and Management team. Mr. Kraus has more than 25 years of experience working in the enterprise communications solutions field, including more than 13 years at Gartner. Working with technology and service providers, Mr. Kraus provides strategic guidance in product development and positioning as well as identifying new market opportunities and developing go-to-market strategies. In support of end-user clients, Mr. Kraus supports contact center and customer service operations, technology and planning functions throughout the planning, buying, operations and solutions replacement life cycle.

Moderator:
Stefania Viscusi
Editor, TMCnet

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.

Sponsors:

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