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LIVE WEBINAR
5 Trends in AI Innovation – Create an Intelligent Cloud Contact Center
Thursday, November 21, 2019
1:00pm ET | 10:00am PT
How AI will impact the contact center, enhance the customer journey and empower agents
Unleashing dark data to change the landscape of customer experience, contact centers need to prepare for the positive impact this will have on agents, customers, and the operations of the contact center.
On November 21st at 10 AM PT, join featured speaker, Art Schoeller VP & Principal Analyst of Forrester Research and Darryl Addington, Director of Product Marketing at Five9, as we discuss the key trends impacting companies as they build an intelligent contact center strategy. Starting with data, businesses need strategies to ensure they are ready for the changing nature of work in the contact center. Join this discussion to hear about five trends in AI innovation and changing customer expectations in the next decade.
This webinar will cover how evolving AI innovation:
- improves agent productivity & efficiency
- personalizes the customer journey
- enhances quality assurance
- optimizes Workforce Management (WFM)
- enhances customer journey mapping
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