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Unified Communications: Get it Right; Keep it Right
Wednesday October 13, 2010 2:00pm ET 11:00am PT

Successful businesses are always looking for new ways to better connect with customers, increase employee productivity, reduce costs, and improve the bottom line. Advances in networks and communication devices offer an opportunity to rethink and redesign how they do business. Today, these companies can leverage Unified Communications to optimize business processes and achieve their goals.

The question therefore becomes – what is the best way to go about gaining the most benefits from UC with the least amount of pain? This session will present the best-practice processes, UC quality assurance methods and metrics organizations can use to more easily transition to new technologies and assure their business process optimization.
Learning Points
Attendees of this webinar will come away with:
  • An elemental breakdown of unified communications
  • A better understanding of how to deploy Unified Communications solutions with confidence
  • Essential best practices in verifying real-time communications including problem resolution and prevention of quality problems in the future

Targeted Audience
  • Enterprise IT Managers and Technical Leads
  • Network Operation Directors/Managers
  • Telecom/Voice Network Engineers
  • IT Program/Project Managers
Bob Hockman
Director, Product Marketing, Enterprise Business Unit Empirix

With over 20 years of experience in the network and communications industry, Bob Hockman serves as Director of Product Marketing at Empirix. In this role, he is responsible for the creation and delivery of a number of industry leading products and currently directs the marketing efforts for the company’s IP and UC Assurance offerings. Prior to being with Empirix, Bob held engineering, marketing, and executive positions with leading communications test companies such as Acterna (now JDSU), TTC, and Wandel&Goltermann.

Tom Lynch
Enterprise Business Unit Empirix

As the Director of Engineering at Empirix, Tom leads the development effort for IP multiservice test products. To this role he brings over fifteen years of experience in the test and measurement market, specifically holding development and management positions in Engineering.

Erik K Linask
Group Editorial Director TMCnet

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

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