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Voice Quality in SIP-based Networks:
Assuring a Positive Customer Experience

Wednesday, May 26, 2010, 2:00pm ET / 11:00am PT
In good and bad economic times, organizations should never underestimate the value and necessity of voice quality in their SIP-based IP telephony network. Phones are the lifeblood of organizations and they cannot afford to deploy or maintain systems with garbled or underwater sounds, dropped calls, one way audio or long connect times.

Several factors can impact the performance of voice calls on an IP network and the migration from a TDM PBX to IP can be difficult and troublesome. With the network directly affecting the customer’s experience, it is important to accurately identify when a problem with voice quality is occurring. Since many factors can cause poor voice quality in an IP telephony deployment, finding the cause of the issues can be difficult. This session will focus on Identifying, troubleshooting, and preventing IP telephony voice quality issues in the enterprise.

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After the presentation, the Webinar will be open for a live Q&A.  Be sure to have your questions ready!

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Walter Kenrich
Director of Product Management, Empirix

Walter has over 16 years of product management and marketing experience for domestic and international IP Telephony solutions and contact center applications. At Empirix, Walter is responsible for the strategic product direction of all enterprise-based monitoring and end-to-end applications. Prior to Empirix, Walter was VP of Product Management and Marketing at KnoahSoft where he led the company’s Quality Assurance and Workforce Optimization (WFO) application development that served contact centers. In addition, Walter was VP of Product Marketing at Vertical Communications focusing on the strategic direction of their IP-PBX product lines and contact center applications for small and medium sized businesses. Walter has also held senior product management and marketing roles at Cisco Systems, Webline, GTE Internetworking and EDS. Walter holds a masters' degree in International Business from George Mason University and a bachelor's degree from Tulane University in Political Science.


Stefania Viscusi
Assignment Desk Editor, TMCnet

Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

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