This webinar will address some key questions on people's minds about the hosted contact center: What is really driving this explosive growth trend from hardware-based to On-Demand Contact Centers? What are the actual experiences as well as business and economic benefits proven by those who have made the migration from premise solutions to hosted solutions? How can the right On-Demand provider satisfy the requirements of all three customer constituents: Agents, Business Owners and End Users?

Please join Ashwin Iyer: Industry Manager of Contact Center/CRM at Frost & Sullivan, Bill Peters: hosted contact center convert and Vice President of Reservation Services at Outrigger and OHANA Resorts and Hotels, and Bruce Dresser: Chief Marketing and Strategy Officer of Echopass Corporation, for an informative look at the fastest growing segment of the call center industry.

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