In the constant battle to contain costs and allow customers to help themselves rather than engage with an agent, IVVR enables the delivery of exceedingly complex instruction sets to the user (Resets, Assembly, Repair) without the assistance of an agent. There are other opportunities when IVVR can be used within the enterprise, such as Communication Enabled Business Process (CEBP), and Employee Training which will also be discussed in this webinar. In addition, we will cover how adding general video support to a contact center can create new up-sell and cross-sell opportunities, boosting agent productivity and utilization.

• When is video the right choice for delivering information to customers
• What are the advantages of IVVR and video-enabled telephony as compared to steaming video solutions
• How the use of video can enhance the effectiveness of contact centers
• Considerations for implementing mobile video-enabled telephony solutions
• Dialogic® products and technologies that support IVVR and the video enable contact center

• Contact Center Owners
• Contact Center Application Developers
• IVR Developers looking for new opportunities to deploy systems

Telecom operators and carriers with a TDM core and PDH/SDH network infrastructure that are moving to an IP infrastructure and transforming their existing services to VoIP-based and keeping the same user experiences

Sponsors

Registration

Jeff Dworkin

Product/ Segment Marketing Manager, Enterprise Marketing Group Dialogic

Jeff Dworkin is a Product/Segment Marketing Manager in the Enterprise Marketing Group at Dialogic and is currently responsible for the marketing efforts within the Open Source Telecommunications, Fax and Fax-Over-IP , and the IVVR and Video Enabled Contact Center Markets at Dialogic. Jeff is an industry veteran, having started his career as an IVR systems developer, he later co-founded Interface Alternative (later renamed iFace.com) in 1992 where he designed and implemented some of the first commercial grade IVR systems that included speech recognition, speaker verification and text-to-speech systems for use in the banking, transportation, retail, health care , and entertainment industries. Jeff has held marketing and business development positions at pulver.com, Endavo Media and Communications and Pandora Networks.

Erik K Linask

Group Editorial Director TMCnet

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC's IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine's survey research. Erik began his professional career at management consulting firm Leadership Research Institute.