Real-time Ethernet SLA Assurance Services
– The New Competitive Edge!

Tuesday, September 27, 2011 TIME: 12:00 PM ET/ 9:00 AM PT

Once lucky attendee will
win an IPad 2!

The topic of service level agreement (SLA) assurance is growing in importance for the businesses and service providers who are increasingly reliant on Ethernet services. As Ethernet has transitioned into a mainstream service for mission-critical applications such as enterprise and cloud connectivity, wireless backhaul and wholesale services, the stakes have been raised for guaranteed SLAs and real-time verification of SLA conformance. While end-to-end performance monitoring and real-time customer visibility to that information has historically been a challenge for Ethernet services, new technologies and services now make it fast and easy to provide SLA assurance in multi-vendor networks.

This webinar provides an overview of the key enabling technologies for SLA assurance services with real-world examples of how innovative service providers like DukeNet Communications have added these capabilities to their networks for increased customer satisfaction and service differentiation.

Who Should Attend:
  • Ethernet service providers delivering business Ethernet, wireless backhaul and/or wholesale transport services
    • Product managers, engineers, IT and operations planners, sales/marketing and executive managers
  • Enterprises, wireless network operators and other service providers relying on third-party wholesale partners for Ethernet services
    • Enterprise IT and network managers/directors, systems engineers, and infrastructure managers

Attendees Will Learn About:
  • The rapidly evolving role of SLA assurance services
  • New opportunities for real-time SLA performance visibility to enhance operations for enterprises, wireless operators, and wholesale partners, while providing differentiation for the Ethernet service provider
  • The key enabling technologies for SLA assurance services
  • DukeNet Communications' real-world experience delivering SLA assurance services

Frank Wiener
Vice President of Marketing Cyan

Frank is responsible for marketing at Cyan. Frank has a diverse professional background ranging from engineering to product management, marketing, sales, business development, general management and executive management for companies including Nortel, AT&T / Paradyne and Calix.

Most recently, Frank ran product development for Calix – leading product strategy, engineering and product management. Prior to this role, Frank founded Calix's field marketing team, wrote the Calix publication The Book on Video and was the lead author of The Book on Network Transformation. His initial role with Calix was leading business development where he founded the CalixCompatible partnership program.

Prior to joining Calix, Frank lead marketing, product strategy, product management, engineering and sales teams for Paradyne Corp. and AT&T Paradyne. He started his career as a network engineer supporting fiber transmission systems for Nortel Networks. Frank holds a BS in Electrical Engineering from the University of South Florida.

Chad Hoyle
Director of Network Operations, DukeNet Communications

Chad is Director of Operations at DukeNet Communications. Headquartered in Charlotte, North Carolina, DukeNet Communications develops and manages fiber optic communications systems in the Southeastern United States. DukeNet controls more than 6,200 miles of fiber optic network and offers a wide range of solutions to meet wholesale and enterprise customers’ bandwidth needs.

Paula Bernier
Executive Editor TMCnet

Paula Bernier is executive editor for the IP Communications Group at TMC where she writes, edits and manages editorial content for the print & digital versions of INTERNET TELEPHONY, CIS and NGM magazines, and writes for TMCnet.

Bernier was formerly editor in chief of xchange magazine, a Virgo publication, where she worked for more than 11 years. While at that company, she also was the editorial leader for PHONE+ and Sounding Board magazines, as well as various e-books and webinars.