|Did you know?
- 57%* of customers leave after just one bad customer service experience?
- It’s seven times more expensive to secure a new customer than to retain an existing one?
Undoubtedly, customer loyalty is now more important than ever before. Yet the economic downturn has made it increasingly difficult for enterprises faced with limited internal resources and financial constraints to secure the technology to apply business rules with existing customer intelligence to deliver a superior experience.
Join Lead Analyst Daniel Hong of Datamonitor for an enlightening look at current market trends, and how you can leverage your existing assets to retain your customers and go one step further by turning a routine customer interaction into a customer transaction!
A very select group of spots are available for this webinar. Don’t miss out - Sign up today!
Added Bonus Analyst Whitepaper: All registrants will be included on the priority list to receive the accompanying Datamonitor whitepaper “Cracking the Code: Five Steps to Intelligent Growth in Customer Service”
*As reported by Bain and Company
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!