Building & Operating a NOC or Help Desk:
It's Easier Than You Think.

Tuesday, November 1, 2011 TIME: 2:00 PM ET/ 11:00 AM PT

A lot of emphasis has been placed on service providers to build a NOC and help desk, and yet very little help is provided to the MSPs on how to accomplish this objective in an efficient and cost effective manner.

Attend this free MSPNews webcast and you will learn the following:
  • Finances of building a NOC/Help Desk
  • Not all NOCs are the same
  • Outsourcing NOC/Help Desk services doesn't always make sense Tools necessary to operate a NOC/Help Desk Checklist guide (based on the UCS audit standard) on what your NOC/Help Desk ought to look like when it is completed And much more


Join our expert panel as we discuss this very important but often misunderstood aspect of managed services

Who should attend:
  • MSPs
  • Cloud Providers
  • Telcos
  • IT System Integrators
  • VARs

Presenters:
Craig Fulton
Senior Business Consultant ConnectWise

Craig Fulton is a Senior Business Consultant at ConnectWise and has been a member of Consulting Services for 3 years. He has 16 years experience in the industry and was an engineer with ConnectWise IT prior to being assigned to Consulting Services. His most recent project was the development of the Business Transformation Audit. His IT career began with the U.S. Marines and continued with Accenture.

Craig graduated magna cum laude from the University of South Florida with a bachelor’s degree in Business Management. Outside of his career, he enjoys backpacking, rock climbing, and exploring the Pacific Northwest.

 
Charles Weaver
CEO and Co-Founder, MSPAlliance

Charles Weaver is the CEO and co-founder of the MSPAlliance (the International Association of Managed Service Providers). Since its founding in 2000, the organization has grown from less than 5 founding members to well over 14,000 members worldwide. Under Mr. Weaver’s management the MSPAlliance has expanded its reach and influence to include education, standards of conduct, and certifications for managed services professionals and companies


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