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Government Contact Center Customer Satisfaction Results
for 2009

Wednesday, October 7, 2009, 2:00pm ET 11:00am PT

Sheri Teodoru
CEO & ACSI expert, CFI Group

As the CEO of CFI Group, Sheri manages offices across 4 continents from its world headquarters in Ann Arbor, Michigan. Sheri joined CFI Group in 2000, where she integrated customer satisfaction metrics into client organizations at strategic and tactical levels, and soon became the director of U.S. Government and financial client projects. In 2006, she was appointed Partner. In 2008, she was chosen by the Executive Board of Directors to be the new Worldwide CEO. Sheri is also on the Board of Directors of Foresee Results, Inc.

Sheri’s 22 years of experience began at the University of Michigan, where she graduated at the top of her class. She completed her MBA, with Honors, at the University of Chicago. Over the next 11 years, Sheri worked for Kraft Foods, Quaker Oats, and eventually became the head of the Kolkraft Enterprises Marketing department as Director of market analysis, new product research, package development, and advertising.


Ron Oberbillig
Chief Operating Officer, Federal Consulting Group, U.S. Department of the Interior

Ron is currently the Chief Operating Officer of the Federal Consulting Group, an internal government consulting organization. His primary responsibility is to inspire and guide transformational efforts across government. An advocate of customer-driven, results-oriented government, he has unique profit and loss responsibility for the Federal Consulting Group, which provides executive coaching, business process improvement, change management and performance measurement services to over 100 federal agencies. Using the methodology of the American Customer Satisfaction Index, Ron is the focal point for assessing and improving the satisfaction of citizens with the services, information, products, call centers, websites and programs of the federal government.


Stefania Viscusi
Editor, TMCnet

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor’s degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.


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