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NextGen IT Monitoring & Business Services Assurance Platform for Cloud & Managed Service Providers

Tuesday, January 19, 2016
2:00PM EST, 11:00AM PST

This webinar will explore how Cloud and Managed Services Providers (CSPs/MSPs) can optimize and leverage their service delivery to customers and end-users by using a multi-tenanted, unified monitoring, and Business Service Management (BSM) platform. We’ll present how such platforms reduce MTTR by 80%, provides 24/7 tracking of customers' critical business services and allows service providers to deliver greater customer value, customer satisfaction, and revenue.

Many service providers are still using multiple monitoring tools that create silos of data without actionable business intelligence across all technical and functional domains. By using carrier class end-to-end approach, these silos of data can be transformed into a single pane of glass producing a business intelligence layer across the entire IT environment creating a mature, service-centric, IT organization that can respond to the dynamic needs of clients and next-gen data centers.

KPN, the largest Dutch telecommunications company and one of the largest cloud and managed services providers in Europe, will be interviewed, along with Centerity Systems, a Gartner Cool Vendor in IT Operations Management (ITOM), to discuss next-gen unified monitoring platforms for complex, hybrid environments (physical, virtual, application, and cloud).

Attendees Will Learn:

  • Service Providers challenges in modern IT environments
  • How to improve customer satisfaction by meeting their SLA
  • How to reduce operational costs and increase efficiency
  • Compare legacy tools to next-gen, unified, monitoring platforms
  • How to become a mature, service-centric IT organization
  • How BSM can revolutionize delivery
  • New revenue opportunities for MSPs & CSPs

Who Should Attend?

  • Service providers and IT integrators including the following professionals:
  • Monitoring Managers
  • Data Center Managers
  • Big Data Infrastructure Managers
  • Solutions Architects
  • Executives & Administrators
  • Business Development Managers


Sponsored by:


 
 

Presenters:

Jaap Augustijn
Project Manager, KPN

For more than 26 years, Jaap Augustijn has been a project leader and manager working in IT and Telecommunications. Jaap has a technical background and a master degree in occupational psychology. He has an eye for the organizational implications of implementing IT, improving business operations, and adding value to customers.

Marty Pejko
COO, Centerity Systems, Inc


Marty Pejko has over 25 years of technology experience in enterprise software, security, networking and communications. Prior to joining Centerity, Marty worked as VP of Global Channels for Guardium (acquired by IBM), as VP of Global Channel Sales for Network Intelligence (acquired by EMC/RSA), as VP of Business Development for International Sales for Quantum Bridge Communications (acquired by Motorola) and as Corporate Counsel for GeoTel Communications (acquired by Cisco). Marty also had senior consulting relationships with Lotus Development (acquired by IBM) and BBN Corporation (acquired by GTE). Marty holds a Bachelor Degree in Economics from Colby College and a Law Degree from Northeastern University.

Moderator:

Peter Bernstein
Senior Editor,
TMC

Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.

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