Shaun Chambers Chief Product Officer, CallTower

For more than twenty years, Shaun's played an active role in telecom, unified communications and collaboration leadership. Currently, Shaun is responsible for CallTower's overall product and marketing strategy, including product selection, product management, and company-wide marketing initiatives.

Prior to CallTower, Shaun served as the CEO of SoundConnect. Under Shaun's leadership, SoundConnect grew into the industry leading conferencing and collaboration service providers before merging with CallTower in 2016. Shaun worked with several successful startups and served in a variety of corporate telecommunication positions. Previous careers include positions with MCI, Net2000 Communications, Platinum Networks, VNX, and OneVoice Communications.

Shaun holds a Bachelor of Science in Telecommunication Systems Management from Ohio University and pursued post-graduate studies at Johns Hopkins University for his Master's in Business Administration.

Jeremy Puent Product Manager, Clarity Connect

Jeremy Puent, The Product Manager for Clarity Connect has spent over 15 years in the communication industry. In his current role, Jeremy brings his deep expertise in contact centers to help guide the direction of the Clarity Connect product and evangelizes Connect's unique approach to a native Skype for Business Contact Center and the benefits that a truly unified communication based contact center can provide.

Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and M2M Evolution magazine. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She's also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.