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The key benefits of an Office 365 contact center

Wednesday, October 26, 2016
2:00pm ET/ 11:00am PT

Cloud contact centers for Office 365 are finally available.

Join this 45-minute webinar to learn about the key benefits of moving to an O365 cloud contact center, including:

  • Maximizing the ROI of Office 365 licenses
  • Boosting customer service through multi-channel collaboration
  • Improving scalability, mobility and disaster recovery
  • Eliminating infrastructure to significantly reduce costs

In addition, attendees will learn about:

  • O365 PBX essentials
  • Why native integrations matter
  • Benefits of voice-enabling Office 365 with Skype for Business

Who should attend:

  • CIOs/CTOs, or VPs/Directors of information technology that have responsibilities for:
    • Unified communications platforms such as Lync, Skype for Business or Office 365
    • Telephony network / infrastructure
    • Managing call center / contact center technology
  • Call / contact center executives looking to upgrade their contact center’s capabilities

Sponsored by:


 
 

Presenters:

Shaun Chambers, Chief Product Officer, CallTower

As Chief Product Officer, Shaun is responsible for CallTower's overall product and marketing strategy, including product selection, product management, and company-wide marketing initiatives. In addition to product and marketing, Shaun is also responsible for CallTower's Solution Engineer team. Shaun has over 20 years of telecommunications experience and over 10 years of executive leadership experience.

Jeremy Puent Product Manager, Clarity Connect

Jeremy Puent, The Product Manager for Clarity Connect has spent over 15 years in the communication industry. In his current role, Jeremy brings his deep expertise in contact centers to help guide the direction of the Clarity Connect product and evangelizes Connect’s unique approach to a native Skype for Business Contact Center and the benefits that a truly unified communication based contact center can provide.

Moderator:

Stefania Viscusi, Editor,
TMCnet

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.

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