Enterprise-Level IVR Solutions
Thursday June 16, 2011 11:00AM ET/ 8:00 AM PT

In today’s fast-moving political landscape, a campaign manager suddenly needs to get poll results from several million voters. A national corporation needs to rapidly collect incoming information from customers with completely different profiles. Another corporation needs immediate access to legally-binding recorded liability releases from its delivery drivers.

Enterprise IVRs require not only scalability, but instant adaptability and instant access to data. IVRs must provide real-time interaction, accountability, and often, even personalization. Learn how your company can use CallFire IVRs to greet customers, ask questions, collect responses, exchange information with your servers and data bases, and intelligently route calls.

CallFire, an Inc. 500 company, will demonstrate its flexible IVR solutions that have served thousands of customers—in the political realm, with loyalty programs, for inbound and outbound voting campaigns, and in even more enterprise-level applications.

What attendees will learn:
  • How cloud IVR solutions offer cost savings without sacrificing reliability
  • Ways in which personalization, using text-to-speech, offers tremendous IVR flexibility
  • How IVRs can collect instant feedback from your customers
  • How IVR scripts can immediately adapt to a customer’s input
  • How CallFire’s dedicated support team can serve your enterprise account
Who should attend:
IT professionals, managers, network engineers, and frontline supervisors who want to implement IVR solutions into their current infrastructure

Bill Hughes
Lead IVR Designer CallFire

Bill grew up in Southern California, and started his college life at USC. In the 80’s, he moved to Chicago where he obtained his Masters in music composition from DePaul and did his doctoral studies at Northwestern. Bill has been providing enterprise-level technical support and professional services for over twenty years with such corporations as Ameritech (later SBC) and Motorola. In 2007 he moved back to California and found his way to CallFire as a senior member of the Professional Services staff.

Stefania Viscusi
Assignment Desk Editor, TMC

Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

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