Free Webinar - Cut BlackBerry-Related Calls to Your Help Desk by 50% - Register Now

Wednesday, September 30, 2009, 2:00pm ET 11:00am PT

If you’re involved with supporting mobile devices like the BlackBerry, you see the trouble tickets all the time: the user isn’t getting email, needs to activate a new device, needs to reset a security password, or must lock/wipe their lost device.

What if your mobile end users could - via an on-device application or a self-service Web portal -- look up their own real-time status and resolve their own issues quickly, without calling you? Done right, you could cut the number of mobile user support calls to your Help Desk by 50%. Register Now!

Great for Help Desk & Desktop Support, BlackBerry BES admins, and Messaging & Mobility Operations, this Webinar will show:

How to integrate BlackBerry user self-service into a holistic mobile support strategy
Guidelines for what mobile users can tackle on their own and what should be left to the help desk or IT operations
Best practice strategies for how to get mobile users to take advantage of self-service
How to cut mobility-related calls to the help desk and BES admin by 30-50%

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After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!

PRESENTERS:

Brian Reed
VP of Products, BoxTone

For more than 16 years Brian Reed has been at the forefront of technology industry innovation. As Vice President of Products at BoxTone, he helped launch a whole new category of enterprise software now known as Mobile User Management, which for the first time made measuring (and improving) actual end-user experiences a reality. Most recently, he has written extensively on the on the true Total Cost of Ownership (TCO) of an enterprise mobility platform. Brian is a BME/EE graduate of Duke University and a member of inmobile.org.

Erik K. Linask
Group Editorial Director, TMCnet

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

SPONSORS:

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Free Webinar - Cut BlackBerry-Related Calls to Your Help Desk by 50% - Register Now

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