Sheila McGee Smith
Contact Center Industry Analyst, RingCentral

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today's consumer and business customers.

Ms. McGee-Smith earned her bachelor's degree, cum laude, from Barnard College, Columbia University, with a major in psychology. She was awarded a masters of business administration (MBA) with distinction, with majors in marketing and management information systems, from the Kellogg Graduate School of Management at Northwestern University.