Doug has more than 25 years of experience in the Contact Center industry, including approximately 20 years of Aspect Software. At Aspect, Doug held various positions, including Senior Director of Product Management, Director Global Sales for Strategic Products, and RVP for Northeast US and Canada. Doug's experience brings a wide level of expertise for a variety of applications including inbound routing, outbound proactive contact, omnichannel contact blending, workforce optimisation, self-service, computer/telephony integration and unified communications.