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Three Part Webinar Series:
on Strategic Planning for Contact Centers

Session 1 Session 2 Session 3

Archived
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The Importance of
Strategic Planning

Session 1 : Learn More

Archived
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Strategic Planning Technologies

Session 2 : Learn More

Archived
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The Optimal Strategic
Planning Process

Register Now!


Session 3 : Learn More


PRESENTERS:
 

Ric Kosiba, Ph. D.
Bay Bridge Decision Technologies

Ric Kosiba is one of the founders of Bay Bridge Decision Technologies and serves as its president. He leads the development of the company’s simulation and optimization technologies and is an expert in the field of call center management and modeling, collections and call center strategy optimization, and the optimization of large-scale operational processes. He holds two contact center planning and analytic patents.


 

Erik K. Linask - Moderator
Group Managing Editor, Technology Marketing Corporation

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.


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