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Making Unified Communications Relevant for your Business
Tuesday, December 2, 2008,
2:00pm ET
/ 11:00am PT
Unified Communications has become a popular topic for media articles and conference sessions, and it is being pushed by equipment makers and service providers alike as the next great �must have� in communications. With all the hype, companies everywhere are asking themselves, �What is UC, is it right for my business, and how can I know?�This seminar describes a repeatable methodology enterprises can use to evaluate when and how UC might be applicable to their business. We begin by providing results from end user surveys and customer interviews to provide seminar attendees with a snapshot of how real end users and customers perceive unified communications. We then discuss how great companies implement technology by focusing on people and process. Next, we describe a three-step methodology that is resonating with customers considering unified communications, and we conclude by discussing a few real companies who have used this methodology, describing the results they are seeing. Wainhouse Research Senior Research Analyst Brent Kelly will be presenting the research details from his recent customer study and Shane Yu, Director, Avaya UC Consulting Practice, will be sharing best practices from his customer experiences.
Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.
View Archive
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| PRESENTERS: |
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 E. Brent Kelly
Senior Analyst and Partner at Wainhouse Research, Wainhouse Research
E. Brent Kelly is a Senior Analyst and Partner at Wainhouse Research specializing in unified communications applications and enabling infrastructure. Brent has authored numerous reports and articles on unified communications. Dr. Kelly has authored articles for Business Communications Review Magazine and taught workshops at major industry events including VoiceCon.
With over 20 years experience in developing and marketing highly technical products, Brent has served as an executive in a manufacturing firm, and he was part of the team that built the devices Intel used to test their Pentium microprocessors. He has also led teams developing real-time data acquisition and control systems and adaptive intelligent design systems for Schlumberger. Brent has worked for several other multinational companies including Conoco (now DuPont) and Monsanto. Mr. Kelly has a Ph.D. in engineering from Texas A&M and a B.S. in engineering from Brigham Young University.
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 Shane Yu
Avaya Professional Services UC Consulting Practice, Avaya
Shane Yu is the Director of Avaya’s Unified Communications Consulting Practice, which helps customers design and deploy communication solutions to increase productivity, reduce costs and increase security for their workforce. Mr. Yu has over 15 years experience in both the wireless technology and consulting at Booz Allen & Hamilton, NASA, HP and Motorola.
Mr. Yu holds an MBA from the Wharton School of Business and MS and BS degrees in Electrical Engineering from Stanford University and the University of Michigan respectively.
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 Erik K. Linask - Moderator
Group Managing Editor, Technology Marketing Corporation
Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.
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