Call Recording – Evolving from TDM to VoIP by Transitioning
Challenges into Opportunities!
Tuesday,
December 18, 2007 ,
2:00pm ET
11:00am PT
Call Recording solution designers have been struggling to adapt to new challenges and benefits due to the growing adoption of Voice over IP in Contact Centers.
A number of questions are being voiced about this transition. What is the new cost structure? When should we use Software based recorders or when do we rely on DSPs? Where to tap? What should be centralized and what should be distributed? What is the role of the CTI link in a SIP network? Does IP PBX encryption change the landscape? How do Media Gateways and Session Border Controllers relate to call recording? How can we use VoIP to add value to Call Recording?
By attending this web seminar, you will have the opportunity to gain a perspective from one of the world leaders in VoIP technology and Call Recording. Today’s advanced VoIP network allows you to choose a modular approach and offer solutions to the current, growing variety of network topologies and customer requirements.
Following the presentation, the web seminar will be opened for a live Q&A session. Be sure to have your questions ready!
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