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SERIES IV
FREE WEBINAR - View Archive
 
   
 

Call Recording – Evolving from TDM to VoIP by Transitioning
Challenges into Opportunities!

Tuesday, December 18, 2007 , 2:00pm ET 11:00am PT

Call Recording solution designers have been struggling to adapt to new challenges and benefits due to the growing adoption of Voice over IP in Contact Centers.

A number of questions are being voiced about this transition. What is the new cost structure? When should we use Software based recorders or when do we rely on DSPs? Where to tap? What should be centralized and what should be distributed? What is the role of the CTI link in a SIP network? Does IP PBX encryption change the landscape? How do Media Gateways and Session Border Controllers relate to call recording? How can we use VoIP to add value to Call Recording?

By attending this web seminar, you will have the opportunity to gain a perspective from one of the world leaders in VoIP technology and Call Recording. Today’s advanced VoIP network allows you to choose a modular approach and offer solutions to the current, growing variety of network topologies and customer requirements. Following the presentation, the web seminar will be opened for a live Q&A session. Be sure to have your questions ready!

Presenters:
 

Karen Van Blarcum
Product Manager of Voice Recording, AudioCodes

Karen Van Blarcum is the Product Manager of Voice Recording for AudioCodes, Inc. In her role, Ms. Van Blarcum is responsible for developing a technology strategy, and articulating the business benefits of complex technical products; with particular strength in understanding customer and market requirements. Ms. Van Blarcum has been with AudioCodes since its acquisition of Ai-Logix in 2004. Prior to working for AudioCodes, Ms. Van Blarcum has held positions with several telecommunication companies with experience in Unified Communications and remote management of telecommunications networks.
 

Erik Linask

Associate Editor Technology Marketing Corporation (Moderator)

In addition to his work with TMC’s IP Communications publications, Erik is a contributor to TMCnet. Prior to joining the TMC team, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.
Did you miss any of the Webinars in this series? View Them Today!
SERIES I

"Break Free" - Leveraging SIP
in Developing
Enhanced Applications

 

Complimentary White Paper

 SERIES II

Building Applications with SIP
- the IP Contact Center

 SERIES III

Building Applications with SIP - Conferencing / Collaboration Solutions

 

Complimentary White Paper
Sponsors:
 
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