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CRM Integration Best Practices:
Taking the Pain Out of the Call Center



Paul Nussbaum   Tracey E. Schelmetic

VP of Marketing
AMC Technology

Paul Nussbaum is VP of Marketing for AMC Technology. He has nearly 20 years of experience in the industry with such companies as Ericsson, Cisco, and LogicaCMG. AMC Technology provides a vendor certified solution to integrate CRM applications with telephony and contact centers.

AMC's Multi-Channel Integration Server(TM) (MCIS)(TM) software solution greatly speeds and simplifies this integration. AMC has been integrating telephony and CRM applications since 1995.

AMC Technology:


Editorial Director Customer Interaction Solutions magazine,
Dot Commentary

Tracey E. Schelmetic, Editorial Director of Customer Interaction Solutions magazine, has been with TMC since 1998. In addition to her editorial duties for the magazine, Tracey contributes an e-business column to TMCnet, Dot Commentary, and Customer Interaction Solutions final page column, Last Call. Tracey frequently speaks at trade shows and industry events. She is the MVP Quality awards judge, the keeper of the Top 50 Teleservices Agencies Rankings and the chief editor of the CRM Excellence Awards. Tracey holds a Bachelors degree from the Fairfield University School of Business. Tracey is a co-contributor to TMCnet's Call Center CRM News Blog, which can be found at:

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