SCHEDULE

Learn More About Live Web Events

View Media Kit Testimonials

Date	Description	Presenters	Sponsor
Tuesday, February 26, 2008 2:00pm ET 11:00am PT Register Now	Divide to Conquer: Meeting the Needs of 3G Wireless with Multicore Technology	Alan Gatherer Chief Technical Officer Communications Infrastructure Group Texas Instruments Markus Levy President Multicore Association
Wednesday, February 27, 2008 2:00pm ET 11:00am PT Register Now	Optimizing Agent Productivity with Desktop Integration	Francis Carden CEO OpenSpan Erik Linask Associate Editor Technology Marketing Corporation
Wednesday, February 27, 2008 2:00pm ET 11:00am PT Register Now	Value-Added Services: A New Strategic Role for Support	John Ragsdale VP of Research the SSPA Robert Bell VP of Customer Support Eclipsys
Thursday, February 28, 2008 12:00pm ET 9:00am PT Register Now	Building IMS Applications: Five Key Principles	Ken Lee Director of WW Product Marketing BEA Andy Smolensk Director of Technical Alliances Intervoice Erik Linask Associate Editor Technology Marketing Corporation
Thursday, February 28, 2008 2:00pm ET 11:00am PT Register Now	Learn How to Host Revenue-Producing VoIP Services	Sara Hughes Director, Applications Product Marketing GENBAND Erik Linask Associate Editor Technology Marketing Corporation
Tuesday, March 4, 2008 11:00pm ET 8:00am PT Register Now	Series 1 - Bottom of the Ninth – Can Your Agents Keep Your Customers?	Allyson Boudousquie Director of Business Process Marketing PerformanceEdge Group Aspect Software Erik Linask Associate Editor Technology Marketing Corporation
Tuesday, March 4, 2008 2:00pm ET 11:00am PT Register Now	Migrating from Legacy Voice Mail Solutions to Unified Communications	Blair Pleasant President & Principal Analyst COMMfusion LLC Hardy Myers President and CEO Applied Voice and Speech Technologies, Inc. (AVST) Erik Linask Associate Editor Technology Marketing Corporation
Thursday, March 6, 2008 2:00pm ET 11:00am PT Register Now	The Transition to VoIP: Five Business Signs that Indicate it’s Time	Tim Passios Director, Solutions Marketing Interactive Intelligence Inc. Erik Linask Associate Editor Technology Marketing Corporation
Thursday, March 13, 2008 2:00pm ET 11:00am PT Register Now	“Grandstream One Button SIP Trunking Eliminates Errors and Serves up a Host of Service Providers”	W. Khris Kendrick Senior Director Business Development Manager Grandstream Networks Inc. Erik Linask Associate Editor Technology Marketing Corporation
Thursday, March 27, 2008 2:00pm ET 11:00am PT Register Now	IP Convergence Means Channel Convergence	Tom Scearce VP of Market Development Speakeasy Erik Linask Associate Editor Technology Marketing Corporation
Wednesday, April 2, 2008 2:00pm ET 11:00am PT Register Now	CRM Integration Best Practices: Taking the Pain Out of the Call Center	Paul Nussbaum VP of Marketing AMC Technology Tracey E. Schelmetic Editorial Director, Customer Interaction Solutions magazine, Dot Commentary
Thursday, April 3, 2008 2:00pm ET 11:00am PT Register Now	Series 2 - Hire right, Analyze right, Train right – Secrets to Success for the Contact Center	Allyson Boudousquie Director of Business Process Marketing PerformanceEdge Group Aspect Software Erik Linask Associate Editor Technology Marketing Corporation
Thursday, April 10, 2008 2:00pm ET 11:00am PT Register Now	Secure SIP Trunking: What You Need to Know	Steven Johnson President Ingate Systems Dan York Director Voxeo and Chair VOIPSA Erik Linask Associate Editor Technology Marketing Corporation
Tuesday, April 15, 2008 2:00pm ET 11:00am PT Register Now	Deploying Speech Automation Using a Hosted Solution	Paul Nussbaum VP of Marketing AMC Technology Tracey E. Schelmetic Editorial Director, Customer Interaction Solutions magazine, Dot Commentary
Tuesday, April 15, 2008 2:00pm ET 11:00am PT Register Now	Deploying Speech Automation Using a Hosted Solution	Brad Schorer SVP Marketing and Business Development VoltDelta Craig DiAngelo Director of Business Affairs VoltDelta Tim Moynihan Vice President Global Marketing and Channels Envox Tracey E. Schelmetic Editorial Director Customer Interaction Solutions magazine, Dot Commentary
Thursday, April 17, 2008 2:00pm ET 11:00am PT Register Now	Series 3 - How Do You Analyze and Support Critical Success Factors in Contact Centers?	Allyson Boudousquie Director of Business Process Marketing PerformanceEdge Group Aspect Software Erik Linask Associate Editor Technology Marketing Corporation
Upcoming Webinars	Stay Tuned for these Upcoming Webinars: March 11, 2008 March 13, 2008 March 26, 2008 April 10, 2008 April 30, 2008 May 8, 2008 May 27, 2008 June 24, 2008 July 15, 2008 October 15, 2008	Sponsored by : Teleformix Grandstream Aculab Ingate Systems Aspect Voxify Aculab Tekelec VoltaDelta VoltaDelta	Contact Us: Contact TMC to put on your own Webinar!
Archived Webinar	Inter-Network Mediation in multimedia networks	Dave Gladwin VP of Product Marketing Newport Networks Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	SIP Trunking for the SMB	Eric Eckman Director and Product Manager Broadvox Kerry Garrison trixbox Community Director Fonality Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Fax - SIP+T.38 to the Rescue	Alan Percy Director of Business Development AudioCodes Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Call Recording – Evolving from TDM to VoIP by Transitioning Challenges into Opportunities!	Karen Van Blarcum Product Manager of Voice Recording AudioCodes Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Remote Agents: Taking Full Advantage of the IP Contact Center	Tim Passios Director, Solutions Marketing Interactive Intelligence Inc. Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	All-in-one IP-PBX network appliance initiates the “M” in IMS	W. Khris Kendrick Senior Director Business Development Manager Interactive Intelligence Inc. Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Building a Business Case for Remote Support	John Ragsdale VP of Research the SSPA Robert Bell VP of Customer Support Eclipsys
Archived Webinar	Balancing Cost Effectiveness with a Commitment to Service Leveraging Speech Technologies in Your Contact Center	Thomas M Chamberlain Director, Business Process Marketing Aspect Software Remus Siclovan Senior Systems Analyst Health Net, Inc. Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Multi Service Business Gateways (MSBG) – "Critical success factors for building and deploying Multi Service Business Gateways (MSBG)"	Rajesh Kumar Asst Vice President, Product Management. Aricent Abhijit Naik Senior Business Development Manager Aricent Jas Tremblay Director of Marketing for Segment Marketing LSI Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Measure Service Robustness, Reduce Costly Service Downtime and Customer Churn for Maximum ROI. Don't Get Caught with Your Pants Down!	Peter Fetterolf, Ph.D. Principal Network Strategy Partners Adam Stein Vice President Marketing Mu Security Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Building Carrier Networks Using COTS Technology Optimize the cost of Delivering Network Services	Arnold E. Ness Arnold E. Ness P.Eng., M.B.A., CTO America’s Next Generation Network Team Prasad Kallur Vice President of Strategic Marketing Interphase Corporation Vikram Mehta President and CEO Blade Network Technologies, Inc. Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Speech Mythbusters: Debunking 10 Common Myths about Voice Automation	Jeff Foley Solutions Marketing Manager, Care Business Unit Nuance Communications Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Help Your Employees Reach Their Performance Goals -- and Yours	Bill Grambley Senior Director of Marketing and Product Management Performix Erik Linask Associate Editor, Technology Marketing Corporation
Archived Webinar	Unified Convergence and Business Continuity	Max Schroeder SVP FaxCore, Inc. (Moderator) Don Gant VP, Channel Marketing and Business Development Iwatsu Voice Networks Wendell Black Vice President Oracle Contact Center Anywhere Howard Lubert Ph.D, Managing Partner and Senior Analyst SafeHatch, LLC
Archived Webinar	Creating a Centralized Global Command Center for Workforce Management, IT, Telecom, HR Management	Glenn L. Gustafson IEX Totalview Workforce Administrator Chase Home Lending Tracey E. Schelmetic Editorial Director nter@ction Solutions magazine
Archived Webinar	Rethinking the Case for Hosted IVR: VoIP Impact on Transport Cost Changes the Equation	James Harvey Vice President First Data Voice Services Dan Miller Sr. Analyst and Founder Opus Research Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Ensuring Call Quality With SIP Trunking	Bill Casey SVP, Marketing Reignmaker Communications Dave Martin VP, Marketing Edgewater Networks Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Hosted vs. On Premise IVR? Four Deployment Strategies that Protect You from Risk and Change	Nancy Jamison Jamison Consulting Roger Nunn Worldwide Sales Voxify Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Building Applications with SIP - Conferencing / Collaboration Solutions	Alan Percy Director of Business Development AudioCodes Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	VoIP Security Best Practices: Preventing Attacks and Managing Risk	Eric Winsborrow Chief Marketing Officer Sipera Systems Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Part II Call Center Consolidation 2.0 In Practice: How enterprises are implementing and benefiting from Consolidation 2.0	Matt Healey IDC Senior Analyst IDC Andre Angel President/CEO NTRglobal North America
Archived Webinar	Leverage Your Support Organization as a Competitive Weapon and Set Yourself Apart	Matt Healey IDC Senior Analyst IDC Andre Angel President/CEO, NTRglobal North America
Archived Webinar	Replacing Your Workforce Management System … the right way	Troy Plott VP, Call Center Operations Fifth Third Bank, Cincinnati, Ohio Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Making Money with VoIP - Real World Examples	Tom Scearce VP of Market Development Speakeasy Jeff Dixon Worldwide VP– VoIP Products & Strategic Alliances Polycom Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	SERIES II Building Applications with SIP - the IP Contact Center	Alan Percy Director of Business Development AudioCodes Erik Linask Associate Editor, Technology Marketing Corporation
Archived Webinar	How to Attract and Retain Top-Producing Channel Partners --Our Recipe for Success	Kevin J. Timmerman Co-owner and President Steele Capital Management William Anderson Executive Vice President Maximizer Software Inc. Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Call Center Consolidation 2.0: What the Next Wave in Customer Care Means For You	Steve Kaish VP Product Management and Chief Information Officer CosmoCom, Inc. Erik Linask Associate Editor Technology Marketing Corporation
Archived Webinar	Optimizing the Total Caller Experience Research Results and Bonus White Paper	Dr. Jon Anton Adjunct Professor Purdue University Center for Customer-Driven Quality Dave Pelland Director of the Design Collaborative at Intervoice