TMCnet LOGIN
Webinars| Date | Description | Presenters | Sponsor |
Tuesday,
February 26, 2008 2:00pm ET 11:00am PT |
Divide to Conquer: Meeting the Needs of 3G Wireless with Multicore Technology | Alan Gatherer
Chief Technical Officer
Communications Infrastructure
Group
Texas Instruments
Markus Levy
President
Multicore Association |
 |
Wednesday,
February 27, 2008 2:00pm ET 11:00am PT |
Optimizing Agent Productivity
with Desktop Integration |
Francis Carden
CEO
OpenSpan
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
Wednesday,
February 27, 2008 2:00pm ET 11:00am PT |
Value-Added Services: A New Strategic Role for Support | John Ragsdale
VP of Research
the SSPA
Robert Bell
VP of Customer Support
Eclipsys |
 |
Thursday,
February 28, 2008 12:00pm ET 9:00am PT |
Ken Lee
Director of WW Product Marketing
BEA
Andy Smolensk
Director of Technical Alliances
Intervoice
Erik Linask
Associate Editor
Technology Marketing Corporation |
||
Thursday,
February 28, 2008 2:00pm ET 11:00am PT |
Sara Hughes
Director, Applications Product Marketing
GENBAND
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
|
Tuesday,
March 4, 2008 11:00pm ET 8:00am PT |
Series 1 - Bottom of the Ninth � Can Your Agents Keep Your Customers? |
Allyson Boudousquie
Director of Business Process Marketing
PerformanceEdge Group
Aspect Software
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
Tuesday,
March 4, 2008 2:00pm ET 11:00am PT |
Migrating from Legacy Voice Mail |
Blair Pleasant
President & Principal Analyst
COMMfusion LLC
Hardy Myers
President and CEO
Applied Voice and Speech Technologies, Inc. (AVST)
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
Thursday,
March 6, 2008 2:00pm ET 11:00am PT |
The Transition to VoIP: Five Business Signs that Indicate it�s Time |
Tim Passios
Director, Solutions Marketing
Interactive Intelligence Inc.
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
Thursday,
March 13, 2008 2:00pm ET 11:00am PT |
W. Khris Kendrick
Senior Director Business Development Manager
Grandstream Networks Inc.
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
|
Thursday,
March 27, 2008 2:00pm ET 11:00am PT |
Tom Scearce
VP of Market Development
Speakeasy
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
|
Wednesday,
April 2, 2008 2:00pm ET 11:00am PT |
CRM Integration Best Practices: Taking the Pain Out of the Call Center |
Paul Nussbaum
VP of Marketing
AMC Technology
Tracey E. Schelmetic
Editorial Director,
Customer Interaction Solutions magazine,
Dot Commentary |
|
Thursday,
April 3, 2008 2:00pm ET 11:00am PT |
Series 2 - Hire right, Analyze right, Train right � Secrets to Success for the Contact Center |
Allyson Boudousquie
Director of Business Process Marketing
PerformanceEdge Group
Aspect Software
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
Thursday,
April 10, 2008 2:00pm ET 11:00am PT |
Steven Johnson
President
Ingate Systems
Dan York
Director Voxeo and Chair
VOIPSA
Erik Linask
Associate Editor
Technology Marketing Corporation |
||
Tuesday,
April 15, 2008 2:00pm ET 11:00am PT |
Paul Nussbaum
VP of Marketing
AMC Technology
Tracey E. Schelmetic
Editorial Director,
Customer Interaction Solutions magazine,
Dot Commentary |
||
Tuesday,
April 15, 2008 2:00pm ET 11:00am PT |
Brad Schorer
SVP Marketing and Business Development
VoltDelta
Craig DiAngelo
Director of Business Affairs
VoltDelta
Tim Moynihan
Vice President Global Marketing and Channels
Envox
Tracey E. Schelmetic
Editorial Director
Customer Interaction Solutions magazine,
Dot Commentary |
||
Thursday,
April 17, 2008 2:00pm ET 11:00am PT |
Series 3 - How Do You Analyze and Support Critical Success Factors in Contact Centers? |
Allyson Boudousquie
Director of Business Process Marketing
PerformanceEdge Group
Aspect Software
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
Upcoming |
Stay Tuned for these Upcoming Webinars: March 11, 2008 |
Sponsored by : Teleformix |
Contact Us: |
| Archived Webinar | Dave Gladwin
VP of Product Marketing
Newport Networks
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
|
| Archived Webinar | SIP Trunking for the SMB | Eric Eckman
Director and
Product Manager
Broadvox
Kerry Garrison
trixbox
Community Director
Fonality
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
| Archived Webinar | Fax - SIP+T.38 to the Rescue | Alan Percy
Director of Business Development
AudioCodes
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
| Archived Webinar | Call Recording � Evolving from TDM to VoIP by Transitioning Challenges into Opportunities! | Karen Van Blarcum
Product Manager of Voice Recording
AudioCodes
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
| Archived Webinar | Remote Agents:
Taking Full Advantage of the IP Contact Center |
Tim Passios
Director, Solutions Marketing
Interactive Intelligence Inc.
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
| Archived Webinar | All-in-one IP-PBX network appliance initiates the “M” in IMS |
W. Khris Kendrick
Senior Director Business Development Manager
Interactive Intelligence Inc.
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
| Archived Webinar | Building a Business Case for Remote Support | John Ragsdale
VP of Research
the SSPA
Robert Bell
VP of Customer Support
Eclipsys |
|
| Archived Webinar | Balancing Cost Effectiveness with a Commitment to Service Leveraging Speech Technologies in Your Contact Center | Thomas M Chamberlain
Director, Business Process
Marketing
Aspect Software
Remus Siclovan
Senior Systems Analyst
Health Net, Inc.
Erik Linask
Associate Editor
Technology Marketing Corporation |
  |
| Archived Webinar | Multi Service Business Gateways (MSBG) – "Critical success factors for building and deploying Multi Service Business Gateways (MSBG)" | Rajesh Kumar
Asst Vice President, Product Management.
Aricent
Abhijit Naik
Senior Business Development Manager
Aricent
Jas Tremblay
Director of Marketing for Segment Marketing
LSI
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | Measure Service Robustness, Reduce Costly Service Downtime and Customer Churn for Maximum ROI. Don't Get Caught with Your Pants Down! | Peter Fetterolf, Ph.D.
Principal
Network Strategy Partners
Adam Stein
Vice President Marketing
Mu Security
Erik Linask
Associate Editor
Technology Marketing Corporation |
  |
| Archived Webinar | Building Carrier Networks Using COTS Technology Optimize the cost of Delivering Network Services | Arnold E. Ness
Arnold E. Ness
P.Eng., M.B.A., CTO
America’s Next Generation Network Team
Prasad Kallur
Vice President of Strategic Marketing
Interphase Corporation
Vikram Mehta
President and CEO
Blade Network Technologies, Inc.
Erik Linask
Associate Editor
Technology Marketing Corporation |
   |
| Archived Webinar | Speech Mythbusters: Debunking 10 Common Myths about Voice Automation | Jeff Foley
Solutions Marketing Manager,
Care Business Unit Nuance Communications
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | Help Your Employees Reach Their Performance Goals -- and Yours | Bill Grambley
Senior Director of Marketing and Product Management
Performix
Erik Linask
Associate Editor,
Technology Marketing Corporation
|
 |
| Archived Webinar | Unified Convergence and Business Continuity | Max Schroeder
SVP
FaxCore, Inc. (Moderator)
Don Gant
VP, Channel Marketing and Business Development
Iwatsu Voice Networks
Wendell Black
Vice President
Oracle Contact Center Anywhere
Howard Lubert
Ph.D, Managing Partner
and Senior Analyst SafeHatch, LLC |
 |
| Archived Webinar | Creating a Centralized Global Command Center for Workforce Management, IT, Telecom, HR Management | Glenn L. Gustafson
IEX Totalview Workforce Administrator
Chase Home Lending
Tracey E. Schelmetic
Editorial Director
nter@ction Solutions magazine |
  |
| Archived Webinar | Rethinking the Case for Hosted IVR: VoIP Impact on Transport Cost Changes the Equation | James Harvey
Vice President
First Data
Voice Services
Dan Miller
Sr. Analyst and Founder
Opus Research
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | Ensuring Call Quality With SIP Trunking | Bill Casey
SVP, Marketing
Reignmaker Communications
Dave Martin
VP, Marketing
Edgewater Networks
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | Hosted vs. On Premise IVR? Four Deployment Strategies that Protect You from Risk and Change | Nancy Jamison
Jamison Consulting
Roger Nunn
Worldwide Sales
Voxify
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | Building Applications with SIP - Conferencing / Collaboration Solutions | Alan Percy
Director of Business Development
AudioCodes
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | VoIP Security Best Practices: Preventing Attacks and Managing Risk | Eric Winsborrow
Chief Marketing Officer
Sipera Systems
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | Part II Call Center Consolidation 2.0 In Practice: How enterprises are implementing and benefiting from Consolidation 2.0 |
Matt Healey
IDC Senior Analyst
IDC
Andre Angel
President/CEO
NTRglobal North America |
 |
| Archived Webinar | Leverage Your Support Organization as a Competitive Weapon and Set Yourself Apart | Matt Healey
IDC Senior Analyst
IDC
Andre Angel
President/CEO,
NTRglobal North America |
  |
| Archived Webinar | Replacing Your Workforce Management System … the right way | Troy Plott
VP, Call Center Operations
Fifth Third Bank, Cincinnati, Ohio
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | Making Money with VoIP - Real World Examples | Tom Scearce
VP of Market Development
Speakeasy
Jeff Dixon
Worldwide VP– VoIP Products & Strategic Alliances
Polycom
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | SERIES II Building Applications with SIP - the IP Contact Center |
Alan Percy
Director of Business Development
AudioCodes
Erik Linask
Associate Editor,
Technology Marketing Corporation |
|
| Archived Webinar | How to Attract and Retain Top-Producing Channel Partners --Our Recipe for Success | Kevin J. Timmerman
Co-owner and President
Steele Capital Management
William Anderson
Executive Vice President
Maximizer Software Inc.
Erik Linask
Associate Editor
Technology Marketing Corporation |
 |
| Archived Webinar | Call Center Consolidation 2.0: What the Next Wave in Customer Care Means For You | Steve Kaish
VP Product Management and Chief Information Officer
CosmoCom, Inc.
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
| Archived Webinar | Optimizing the Total Caller Experience Research Results and Bonus White Paper |
Dr. Jon Anton
Adjunct Professor Purdue University
Center for Customer-Driven Quality
Dave Pelland
Director of the Design Collaborative at Intervoice |
 |
| Archived Webinar | The Role of IPTV Middleware in Reducing Total Cost of Ownership |
Jon Arnold
Principal of J Arnold & Associates
Brian Mahony
Vice President, Marketing
Espial |
 |
| Archived Webinar | Break Free- Leveraging SIP in Developing Enhanced Applications |
Alan Percy
Director of Business Development
AudioCodes
Erik Linask
Associate Editor
Technology Marketing Corporation |
|
| Archived Webinar | The Sky is the Limit: Maximize Your WiFi Performane |
   |
|
| Register Now | Virtual Call Centers 101: The Road Home
|
Paul Roscoe
President
Sentillion vBusiness
Erik Linask
Associate Editor
TMC |
 |
| Archived Webinar | Blend technology and design to deliver the Total Caller Experience | |
|
| Archived Webinar | Ready for Primetime; or 1995's Failed ASP Model Deja Vu |   |
|
| Archived Webinar | You�ve Got Memory! Unleashing the power of 64-bit, multi-core architectures for new, advanced applications with Memory-Centric Data Management |  |
|
| Archived Webinar | Profitability through Simplicity - The new formula for VAR success in the SMB Marke |   |
|
| Archived Webinar | How to Deliver New Voice Services: Revenue Enhancements for Carriers |   |
|
| Archived Webinar | The Evolution of Voice Self-Service Systems to Web Architectures | |
|
| Archived Webinar | Designing Data Centers that Deliver |  |
|
| Archived Webinar | Keeping the Customer First thru Unified Communications |  |
|
| Archived Webinar | Wi-Fi Encryption: Theory, Uses, Tips, and Tricks |  |
|
| Archived Webinar | Making Work-at-Home Agents Work for You |  |
|
| Archived Webinar | Securely Enabling VoIP Remote Users |
 |
|
| Archived Webinar | Igniting your channel sales through the �two call close� methodology! | |
  |
| Archived Webinar | IP
Media Servers and IMS: Key Enablers for Voicemail and Unified Messaging |
|
 |
| Archived Webinar | CISCO-POWERED
TOUCHDOWN: Why the Arizona Cardinals Chose Air-Blown Fiber & the Cisco Unified Communications System to Create an Immediately Scalable, Flexible, and Revenue-Focused Network |
   |
|
| Archived Webinar | SMB
VoIP: Today�s Hottest Business Expansion Opportunity |
 |
|
| Archived Webinar | Home-Based Agents:
A New Reality for Every Call Center |
 |
|
| Archived Webinar | IP convergence --- Tearing down the barriers between Telecom and Information Technology |   |
|
| Archived Webinar | Network Security
for Hosted Small Business Solutions |
|
|
| Archived Webinar | Managing telecommunications
networks |
 |
|
| Archived Webinar | Voice
Peering - what the industry needs NOW |
 |
|
| Archived Webinar | To
the Nimble Go the Spoils: Leveraging Flexible, Standards-Based Environments
to Accelerate Development of Next Generation Services |
  |
|
| Archived Webinar | How
to Build an End-to-End IPTV Service |
  |
|
| Archived Webinar | Increase
Sales Productivity and Revenue with Mobile CRM |
 |
|
| Archived Webinar | Quad
Play as an Enabler of Lifestyle Services |
|
|
| Archived Webinar | Deploying
Secure SIP Services and Applications |
 |
|
| Archived Webinar | Calling Call Center
Outsourcers: Creating an Outsourcing Bid with Confidence |
 |
|
| Archived Webinar | Implementing
Next Gen IPTV |
|
|
| Archived Webinar | Know Your Network:
Essential Planning and Operational Questions for Multi-Site Operations |
|
|
| Archived Webinar | Keeping
A Lid On Broadband Cusotmer Service Costs |
 |
|
| Archived Webinar | Hosted,
On-Demand Contact Centers: Trends, Proof, and Why this is both Safe and
Smart |
 |
|
| Archived Webinar | Long-Term Planning
by Facts: Avoiding the Dangers of Educated Guesses |
|
|
| Archived Webinar | Answering Senior Management's
What-If Questions Before They Ask |
|
|
| Archived Webinar | "Personalization:
How it�s done" � the Intervoice solutions |
|
|
| Archived Webinar | Creating a Sales Success
Plan for the Telecom Reseller |
 |
|
| Archived Webinar | Skills
Based Routing & Multi-skill Scheduling |
  |
|
| Archived Webinar |
|
New Coverage :
Asterisk |
Call Center Outsourcing |
Call Recording |
SIP Trunking |
Hosted Exchange |
PBX
|
|
|
 SCHEDULE |
