Automating the On and Off Boarding Process
Employees come and go every day. Each time that happens, telephony work must be done. The list of tasks for on and off boarding is long. Whether you have a legacy TDM switch or a modern VoIP environment, someone must create hundreds of settings such as directory number, line appearances, call forwarding, speed dials, hunt groups, pick up groups, ACD queues, and upon exit, aging the DNs, changing passwords and notifying the employee’s manager for postmortem voicemail access, just to name a few. These settings must be managed and changed each time an employee joins or leaves the company. Industry experts estimate that it costs between $50 and $250 to on or off board the communications needs of each employee. The process has been very expensive and time consuming, and never immediate.
Technological advancements are allowing enterprises to completely automate telephony on and off boarding. This webinar will examine the tasks and costs associated with employee joiners and leavers and how these costs may be avoided through automation. The session will include real life case studies and how you, like these enterprises, can achieve automation and an ROI in as little as a few months.
By attending this webinar, you will learn:
• The depth of costs associated with on and off boarding
• How companies are automating this process today
• How to determine ROI using an On and Off Boarding Automation ROI Calculator
Who should attend?
• Telecom administrative personnel and their managers
• Enterprise management staff responsible for communication services
• Enterprise technical staff supporting VoIP networks
• Service provider network operations, product management and services marketing staff
• Marketing and operations managers for Cloud-based service providers
President and Chief Executive Officer
Phil brings strong leadership skills and sales management expertise gathered from his more than 14 years in the software technology industry. Prior to joining Unimax, Phil held various executive business management roles at leading technology companies, including SoftBrands, Inc. (formerly Fourth Shift) and Epicor. Most recently, he was responsible for developing a $100 million sales channel including more than 100 third-party sales representatives. Phil holds a B.S. degree in general business, sales and marketing from St. Cloud State University and is CPIM certified.
Director of Product Management
Teresa is responsible for defining, developing, and delivering product strategy for the company. Teresa joined Unimax in 1996. At Unimax, she has moved from lead technical engineering positions to managing various vendor business relationships to defining which products and services best meet the needs of the converged enterprise system management market. Prior to joining Unimax, Teresa spent 13 years at Unisys where she held lead positions in Engineering, Product Management, and Project Management. She holds a Bachelor of Arts Honors Degree in Math and Quantitative Methods from the University of St. Thomas.
Assignment Desk Editor
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.