In today’s economy, the business case for VoIP, SIP and Unified Communications is typically hinged on achieving significant cost reductions, and increasing the productivity of a down-sized workforce. But all too often, reality does not measure up to these expectations – VoIP, SIP, and UC networks add considerable complexity to the operating environment and drive up demands for voice quality, performance, capacity, and service level compliance.

At the end of the day, you’re facing sky rocketing support costs, poor user adoption, and dismal user experience – all of which wipes out productivity gains, prevents cost savings, and erodes the ROI of your convergence investments.

Get the straight facts on how you can cut VoIP, SIP and UC operational costs throughout your converged environment — from SIP at the core to the softphone at the edge. Learn how to cost effectively boost both quality and the overall converged network service levels that directly impact your communications ROI…

What Attendees will Learn:
  • How to cut operational costs of deploying and supporting VoIP, SIP, and UC services
  • Ways to minimize the complexity of convergence throughout your environment
  • Keys to ensure your VoIP call quality and service levels don’t disappoint corporate stakeholders
  • How to equip your convergence teams to handle the increasing support demands
  • Steps to ensure you meet the converged voice SLAs necessary to drive your desired ROI

Who should attend:
  • CIOs, Directors, and IT Managers of Enterprise Voice Network teams responsible for delivering voice services to their organizations
  • Telecommunications Managers and Voice Network Support Managers responsible for building and supporting converged voice network environments.
  • Business Development Managers for Managed Services Providers that need to cost effectively deliver Converged Communications solutions and services to their clients
Amit Kapoor
Director of Strategic Technology Advancement, Tone Software Corporation

Amit Kapoor is the director of strategic technology advancement for Tone Software Corporation, a global provider of network monitoring and management solutions for converged telecommunications and IT infrastructures. With over 14 years of proven experience in the telecommunications industry, Amit leads the strategic technology initiatives for Tone Software’s ReliaTel® VoIP QoS Management and Voice Service Assurance Solution. Amit’s background includes in-depth technical knowledge and experience with TDM, IP,VoIP, and SIP technologies, as well as broadcast video and network QoS for carrier class providers. Prior to TONE SOFTWARE, Amit led the product management, pre-sales and professional services/engineering efforts for ECtel, Inc’s QoS product line. Amit holds a B.S. in Biomechanical Engineering from Syracuse University and an MBA from the University of Maryland.

Paul Wiggins
Convergence Technology Manager Tone Software Corporation

Paul Wiggins is the convergence technology manager for Tone Software Corporation, a global provider of network monitoring and management solutions for converged telecommunications and IT infrastructures. With over 10 years of telecommunications and product management experience, Paul leads the strategic alignment of Tone’s ReliaTel® VoIP QoS Management and Voice Service Assurance Solution with the evolving needs of both enterprise and managed service provider clients. Paul’s background includes extensive technical expertise and hands on development of VoIP, IP PBX, unified communications, and IPT management technologies. Prior to TONE SOFTWARE, Paul led both engineering and product management teams for communications technology companies including Communicado Inc.,SyncVoice, and Danville Engineering in Northern California.

Stefania Viscusi
Assignment Desk Editor, TMCnet

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor’s degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.

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