• How to close the “management gaps” endangering your VoIP Quality of Service
• How to cut the rising costs of deploying and supporting VoIP and converged voice services
• Keys to ensure your VoIP service levels don’t disappoint your corporate stakeholders
• How to equip your existing staff to handle the growing VoIP quality support load
• Steps to manage ongoing voice quality levels as your VoIP traffic changes and grows
• How to ensure your Converged Voice Network can drive your desired VoIP ROI
  

• CIOs, Directors, and IT Managers of Enterprise Voice Network teams responsible for delivering voice services to their organizations
• Telecommunications Managers and Voice Network Support Managers responsible for building and supporting converged voice network environments.
• Business Development Managers for Managed Services Providers that need to cost effectively deliver Converged Communications solutions and services to their clients
  

Amit Kapoor is the director of strategic technology advancement for Tone Software Corporation, a global provider of network monitoring and management solutions for converged telecommunications and IT infrastructures. With over 14 years of proven experience in the telecommunications industry, Amit leads the strategic technology initiatives for Tone Software’s ReliaTel® Convergence Management Solution and Streamline® VoIP QoS Analytics Management Solution. Amit’s background includes in-depth technical knowledge and experience with TDM, IP,VoIP, and SIP technologies, as well as broadcast video and network QoS for carrier class providers. Prior to TONE SOFTWARE, Amit led the product management, pre-sales and professional services/engineering efforts for ECtel, Inc., specifically for the company’s QoS product line. He has also provided consulting services for both the telecommunications and video broadcast industries.

Amit holds a B.S. in Biomechanical Engineering from Syracuse University and an MBA from the University of Maryland.

Paul Wiggins is the convergence technology manager for Tone Software Corporation, a global provider of network monitoring and management solutions for converged telecommunications and IT infrastructures. With over 10 years of telecommunications and product management experience, Paul leads the strategic alignment of Tone’s ReliaTel® Convergence Management Solution and Streamline® VoIP QoS Analytics Management Solution with the evolving needs of both enterprise and managed service provider clients. Paul’s background includes extensive technical and analytical expertise with VoIP and IP Telephony networks, IP PBX, VoIP and IPT call quality management, and unified communications technologies, as well as hands on experience developing communications management platforms for converging voice environments. Prior to TONE SOFTWARE, Paul led both engineering and product management teams for communications technology companies including Communicado Inc.,SyncVoice, and Danville Engineering in Northern California.

Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.