Gerry has over 30 years of experience in the sales and service industries, ranging from Account Manager to Sales Vice President. He had a successful career at Bell Canada that included developing call centre programs, training strategies and course content for Bell Canada’s Phone Power team and working with major Canadian companies.

His various business roles have helped him understand the long term economic value that truly loyal and happy customers generate and that will separate a company from its competition. Consequently, in his current role as Director - EMEA for Strativity his focus is now squarely on helping businesses create a memorable and lasting customer experience that will drive loyalty, reduce attrition and bring profitable customers back again and again.

Justin joined MarketTools in 2009 and leads product strategy for MarketTools CustomerSat and MarketTools Market Research Suite. With more than 10 years of high tech software and services experience, Justin has held management positions at Symantec and EMC. Justin has an MBA from the UC Berkeley Haas School of Business.

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.