As COO, Barry Mainz is responsible for Wind River’s customer support, field technical engineering, corporate sales, sales operations and information technology. Barry was named a “2010 1to1 Customer Champion” by 1to1® Media, one of only 15 executives recognized for being customer-centric leaders who understand that engaged customers make a positive impact to a company’s bottom line.

Jodi Koskella manages the Enterprise Product Marketing for MarketTools CustomerSat offering, she is responsible for strategy and communications around Enterprise Feedback Management. She brings to MarketTools 15 years of B2B software marketing and consulting expertise with a background in retail, web analytics and data warehousing.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.