Justin joined MarketTools in 2009 and leads product strategy for MarketTools CustomerSat and MarketTools Market Research Suite. With more than 10 years of high tech software and services experience, Justin has held management positions at Symantec and EMC. Justin has an MBA from the UC Berkeley Haas School of Business.

Bruce Temkin, Customer Experience Transformist, is the managing partner of Temkin Group and is widely viewed as a leading expert in how large organizations build differentiation with customer experience. He has worked with hundreds of large organizations on the business strategies, operational processes, organization structures, leadership and culture required to create and sustain superior customer relations.

Prior to founding Temkin Group, Bruce was an executive with Forrester Research. During his 12 years at Forrester, Bruce led the company’s business-to-business, financial services, eBusiness, and customer experience practices. As a Vice President & Principal Analyst, he was the most-read analyst in the company for 13 consecutive quarters and was one of the most highly demanded consultants and speakers in the industry.

Bruce holds a master’s degree from MT Sloan School of Management, where he concentrated in business strategy and operations. He also holds an undergraduate degree in mechanical engineering from Union College.

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.