Achieving More with All-In-One Cloud-Based Contact Centers
Thursday, April 28, 2011
2:00PM EST/ 11:00AM PST
Hosted contact center platform solutions have advanced considerably over the last several years and offer a compelling higher-profit option for customers looking to go to market quickly with a low up-front cost.
Join contact center leaders from software developer Presence Technology and hosted services provider Infradapt to learn about the latest cloud-based software options, including:
•Presence All-in-one Suite
• Improving Contact Center Profitability
•Virtualized Agent Desktops
•Zero Client Hardware Options
•100% Rental Model / Financing Solutions
•WAN, Carrier, and Security Considerations
Who should attend?
•Contact Center Operations Managers
•Contact Center Network Managers
Managing Partner, Infradapt
Corey McFadden is a founder and Managing Partner of Infradapt LLC, a managed services and platform provider. He brings over fifteen years of industry experience to Infradapt, with a unique background including experience in field-consulting, project management, IP telephony, and software development. Mr. McFadden has been a featured speaker at numerous business conferences, published articles on business and technology, and been the subject of a television program profiling visionary businesspeople in Pennsylvania.
|Jim Rollins -
Senior Business Analyst of North America,
Jim Rollins is a Sr. Business Analyst of North America and brings to Presence 25 years of experience in the telecommunications and call center space. Jim has held several positions from technical advisor to VP of Telecommunications in multiple business verticals that include Banking, Scientific and Contact Center Outsource Services. Jim joined Presence 2 years ago and provides his experience and knowledge of call centers to strengthen Presence as leading provider of world class multi-media contact center solutions.
Web Editor, TMC
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst.