• Key findings in Osterman Research offering insight into the rise in Web 2.0 technologies including  social networks and their impact on the energy and utilities industry;
• The growth of social networks – how your organization can benefit from them – and what you’ll gain from them
• The risks of social networks and Web 2.0 and how they impact your organization right now.
• Examples of how organizations have been bitten by the Social Networking bug
• Controls available to securely enable and control use of Social Networks..
  
  

• IT Security professionals
• Compliance professionals
• Directors of IT
  
  

At 17 Sarah joined the workforce as a taxi driver and remembers her roots well, so you can expect an interesting tour through the ins and outs of Social Networking and Web 2.0. Anecdotes and customer stories are of course inevitable. (and gratuities are expected) It took a stint with IBM, a software developer in Canada before she moved to the UK IT security market some (ahem) 12 years ago, where she joined the management team of a UK security integrator, floated the company on AIM, acquired others and then sold it. Having spent four years working with FaceTime customers and partners throughout Europe and Asia, Sarah recently relocated to HQ in California. Sarah works with FaceTime financial services clients on best practice social media and collaboration strategies in both Europe and the USA and regularly speaks on the topic on both continents.

Michael Osterman is the president and founder of Osterman Research, an analyst firm specializing in messaging, collaboration and Web communication technologies. Michael has more than 27 years experience in the high-tech research industry and has spent nearly 16 years following the messaging and collaboration industries. Prior to founding Osterman Research in 2001, Michael was the Vice President of Market Research for Creative Networks, and has held senior analyst positions with SRI International and Ryan Hankin Kent.

Patrick Barnard is senior web editor for TMCnet. He is former managing editor for Multichannel Merchant magazine, a Penton Media publication focused on all aspects of multichannel marketing. He is also former associate editor for Customer Interaction Solutions magazine, a TMC publication, and also served as assignment editor for TMCnet. Barnard is also former editor of the Darien Times, a community newspaper serving the town of Darien, CT.