Make the Most of Your Investment in Salesforce.com
Connect your IVR and Contact Center through the Salesforce.com App Exchange
Thursday August 25, 2011 Time: 12:00 pm EST/ 9:00 pm PST

Dear Colleague,

As thousands of Salesforce.com users can attest, Salesforce.com has become a true force in business technology by achieving hyper-critical mass of first-rate partners that comprise the company's AppExchange Marketplace.

Join us on Thursday, August 25th at 12:00 noon ET when Angel's Jason Hochman will discuss how Angel enables Salesforce.com users with IVR and Contact Center Solutions that fully automate data capture to help increase agent productivity and enable a better caller experience.

Center Solutions that fully automate data capture to help increase agent productivity and enable a better caller experience. You'll see how Angel's cloud-based IVR and Contact Center technologies seamlessly integrates with Salesforce.com's platform to enable Salesforce.com users to:

  • Place outbound calls by clicking on a phone number within Salesforce.com to streamline outbound sales and support functions.
  • Automatically capture names and addresses of callers and place them into a Salesforce.com account for easy lead generation retrieval and analysis.
  • Deploy and manage support functions complete with automated case status updates and CTI screen pops to agents.
What Attendees will learn:
  • How a speech-enabled IVR solution that enables Salesforce.com users to automatically capture the names and addresses of callers and place them into a Salesforce.com account for easy retrieval and analysis.
  • How integration the IVR with salesforce.com personalizes the call interaction, allowing the agent to see the caller's history as well as any information collected in the front-end IVR portion of the call.
  • How to deploy and manage support functions complete with automated case status updates and CTI screen pops to agent


Who should attend:
  • Customer Experience Managers who want to increase customer satisfaction and customer retention.
  • IT Stakeholders interested in learning about next generation cloud technologies that will impact tough budgeting constraints and cut costs.
  • Call Center professionals looking to implement new or update on-premise IVR applications.
  • Contact Center Managers looking for greater insight into the performance of call queues and new ways to interact with callers.
  • Business executives looking to leverage their investment in Salesforce.com.


Presenters:
Jason Hochman
Sales Director Angel

Jason Hochman, Sales Director, Angel. Jason Hochman has been in the SaaS businesses for over 10 years and has been with Angel since mid 2005. Jason has been instrumental in phone-enabling CRM solutions at major corporations around the globe, including Thompson Reuters, Qualcomm, and Salesforce.com. Prior to joining Angel, Jason was a partner at Beacon Capital, a consulting firm in Austin Texas, and began his career in New Business Development at The Dow Chemical Company. Jason holds an Engineering Degree from The University of Texas.

 

Stefania Viscusi
Assignment Desk Editor, TMCnet

Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

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