• How voice can be used as a unique human identifier for security purposes
• Different models for integrating voice biometrics into existing IVR and Contact Center channels
• What types of transactions can be replaced using voice biometrics, including caller authentication, password reset and transaction signing
  
  

• Companies interested in replacing lengthy paper-based signature processes with real-time voice signatures
• IVR and Contact Center managers and professionals interested in streamlining customer verification processes
• Companies looking to prevent  identity theft and provide increased fraud protection for their customers
  
  

Rich has been working with IVR and call center solutions for more than 5 years, with a focus on bringing new technologies to large enterprises. With specific focuses in the pharmaceutical and financial industries, and large call centers Rich has proven success in streamlining IVR and call center processes, and saving millions for some of the biggest brands in the world. The desire to build IVR and call center processes with the caller in mind has been a core component of introducing new technologies, such as voice biometrics, to the IVR and call center realms within businesses.

Julia has a successful track record of over 15 years of marketing and sales management experience within the biometrics technology industry. At VoiceVault she heads up the company's US operations, focused on the overall growth of the VoiceVault product line within the Americas. Prior to joining Biometric Security Inc she held management positions at leading biometric companies ranging from Visionics (Identix) to Bioscrypt. During her eight year tenure at Bioscrypt as Executive VP of Sales and Marketing, she lead the organization's sales growth and positioning in the biometrics marketplace, eventually capturing the majority of the market share for the company's product lines; culminating in the sale of Bioscrypt to L-1 Identity Solutions in 2007.

Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.