Cloud Meets Contact Center:
Going from Zero to Hero in 14 Days
Thursday July 12, 2012 TIME: 10:00 AM PT/ 1:00 PM ET
Feeling trapped with your current call center? Or looking to deploy a brand new contact center from scratch? The cloud has changed how companies view their call centers and what they expect from them. Learn how SMBs as well as enterprise departments are using cloud contact centers to improve customer satisfaction, reduce costs and gain a competitive edge for their business.
In this webcast, we will show you how a cloud contact center solution can be deployed in under 14 days, and yield a positive return-on-investment in as little as 2 or 3 months.
What attendees will learn:
Who should attend:
- The benefits of the cloud contact center model
- Proven strategies for deploying a cloud contact center in 14 days or less
- What kind of ROI to expect from a cloud contact center
- How to unite agents in multiple locations into one virtual call center
- Internal or external service department managers
- Owners of small and medium-sized businesses
- Contact center system integrators and consultants
Sr. Product Manager, 8x8 Virtual Contact Center, 8x8, Inc.
Sales Engineer, 8x8 Inc.
Erik K. Linask,
Group Editorial Director