Lawrence Byrd is Director of IP Telephony and Mobility Solutions, Avaya, and helps drive the definition and communication of Avaya�s solution strategy. Lawrence has over twelve years of telephony, CRM and contact center experience and over twenty-five years of advanced software and Internet experience. Lawrence was a co-founder of Quintus Corporation in 1984, which was acquired by Avaya in 2001. Lawrence has a BA in Philosophy from Durham, England, was a research associate in the Department of Artificial Intelligence at the University of Edinburgh, Scotland, and now lives with his family in California.

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