SIP Or API — How Will You Be Developing Your Next Application? (SIP-01)
Wednesday - 05/16/07, 8:30-9:15am
The last few years has brought a major change to the way that advanced applications are developed. Developers now have the choice between using standards-based SIP or traditional APIs. No one solution is ideal for every developer as choices about time-to-market versus solution cost must be balanced. By attending this session you will learn about a number of new options developers have when creating their applications, learn about some new protocols and discuss the pros and cons of each in real-world scenarios.
Presented by:
Frank Paterno Vice President of Marketing Intelliverse
The Session Initiation Protocol (SIP) is the fundamental signaling protocol for much of the activity we are witnessing in the communication industry. The trends for network convergence, cost reduction, IP Multimedia Subsystem (IMS) and service creation continue to sky rocket the demand for SIP development.
By sharing real-world development experiences and excluding marketing hype — this session will address how developers can implement robust SIP functionality in a wide range of products while reducing development costs and time to market. This talk will cover the types of SIP development tools, diagnostics, and support that are required and the common pitfalls to avoid in developing SIP-based solutions. Developing highly available and scaleable systems will also be discussed. The intended audience for this session is developers, engineering managers, and product managers of communication products and services.
Presented by:
Jonathan Cumming Director of VoIP Product Management, NPD Data Connection
Sometimes you just can’t fight a revolution. VoIP has become the telephone revolution of the early 21st century and, whether you’ve been using VoIP from the beginning or are still waiting for it to prove its benefits, cost-savings or reliability, one fact remains: regardless of your position, VoIP calls should be delivered with the same level of service and availability as traditional calls.
With VoIP blocking, some VoIP calls are being connected at lower quality levels; if they’re being connected at all. While administering VoIP blocking, some carriers are trying to create the case that VoIP calls aren’t as reliable or as high of QoS. Through SIP encryption you can ensure your call gets across and you’ve bypassed the VoIP blockers. The speaker will discuss why VoIP calls are blocked, how SIP encryption can help your organization, and the latest on net neutrality and the role of SIP encryption.
Connecting Your SIP-Based Hosted Contact Center to the Rest of the World (SIP-05)
Wednesday - 05/16/07, 4:00-4:45pm
VoIP has enabled a new generation of hosted contact centers to consolidate physical resources to provide powerful new features for regional business centers and dispersed employee groups. But a significant challenge arises when addressing PSTN connectivity in many parts of the world. Enterprise VoIP gateways typically lack local approvals and totally lack support for SS7 signaling (desirable in many markets, such as Latin America). High-end gateways for international markets are expensive and appropriate VoIP-PSTN services (beyond simple call termination) are typically lacking. How to proceed?
This presentation will show how media and signaling gateway resources can be configured to address global connectivity for hosted enterprise contact centers, explaining the problem and typical solutions, including SIP to ISUP signaling, and how they are adapted for different global conditions.
