Developing Dynamic Personalized Contact Center Applications with Cisco (CW-01)
Wednesday - 05/16/07, 8:30-10:15am
This must-attend session will show you how to create a personalized contact center application using Cisco Call Studio (Eclipse-based), speech recognition, VoiceXML, and web or enterprise applications. Learn how the Cisco Customer Voice Portal and interactive voice response technology built into Cisco IOS work together to allow you to build and deliver almost any self-service application you can think of.
This session will outline Cisco Systems' new approach to enabling developer communities and partnering strategies . During this session Rick will overview developer community tools, Cisco technology Partner Programs and accessing co marketing opportunities that bring greater visibility to 3rd party applications as part of an overall Cisco solution.
Developing Successful Applications with the Cisco Unified Application Environment (CW-03)
Thursday - 05/17/07, 8:30-10:15am
Every customer has a killer app waiting to be built; the Cisco Unified Application Environment is just the platform for building it. This session will introduce you to development of media-rich, converged applications on the Cisco Unified Application Environment, with emphasis on how existing capabilities of the platform can enable rapid development that leverages an existing Unified Communications infrastructure. We will also focus on how the platform can be extended to make relevant applications that converge voice with enterprise applications and data. Organizations can use these new converged applications to improve communications, transform business processes and create competitive advantage.
