Latest News

Facebook, Instagram Outages Underscore Need for Power Protection
Service outages impacted WhatsApp, Instagram, and Facebook Messenger, leaving millions of users globally without access to these apps and causing rumo…

By: Erik Linask | 3/14/2019

Fuze Announces New Patent Promising Improved Quality of Service
This week, Fuze was awarded a patent for improving network communications route selection. U.S. Patent No. 10,097,612 is an advanced method of network…

By: Maurice Nagle | 3/14/2019

8x8 Integrates with Google Cloud Contact Center AI & More
8x8 announced the integration of 8x8 Contact Center with Google Contact Center AI. With the integration comes a wealth of capability and opens the doo…

By: Maurice Nagle | 3/14/2019

LogMeIn Launches Integrated UCC Solution Under New Brand
LogmeIn announced a new brand for its Unified Communications & Collaboration suite, Go To. The product portfolio brings together GoToMeeting, GoToWebi…

By: Maurice Nagle | 3/14/2019

Communications Workflow as a Service Company Raises $25 Million in Funding
modern workflow processes can offer a great deal to unified communications solutions platforms, improving the flow of communications and information. …

By: Tracey E. Schelmetic | 3/14/2019

Give Customers What They Want
Meeting the demands of modern customers starts with understanding your product through their eyes - what they like, what they dislike and general thou…

By: Maurice Nagle | 3/14/2019

Call Accounting Solutions Can Help with the EU's GDPR Requirements
U.S. companies conducting business in Europe need to comply with the EU's GDPR regulation, and call accounting and management solutions can help them …

By: Laura Stotler | 3/14/2019

RingCentral Announces APIs and Expansion to Open Platform
RingCentral announced the expansion of the RingCentral Embeddable platform. The enhancements allow enterprise development teams to rapidly and easily …

By: Maurice Nagle | 3/13/2019

CallCabinet, nexogy Solution Supports Compliance in Mobile Hungry World
On March 14th at 12:00 pm ET the webinar, "Mobility, Liability and Compliance" brings together nexogy CEO Carlos Lahrssen and Call Cabinet Chief Reven…

By: Maurice Nagle | 3/13/2019

Microsoft Teams Users Await API to Bring Call Data to Call Analytics Platforms
Increasingly, businesses of all sizes are enjoying the advantages of moving unified communications (UC) workloads to the cloud. For starters, it elimi…

By: Tracey E. Schelmetic | 3/12/2019

Hugo Brings Better Notes to BlueJeans
Hugo announced a new partnership with BlueJeans, which enables Hugo's purpose-built meeting note software to detect whether a meeting is run via BlueJ…

By: Maurice Nagle | 3/12/2019

Akkadian Labs Adds ASB to Arsenal
Akkadian Labs unveiled its Site Builder (ASB), developed to work in conjunction with the firm's Provisioning Manager solution, and promises to deliver…

By: Maurice Nagle | 3/12/2019

NHSP Embarks on Digital Transformation Journey with Help from RingCentral UK
As businesses today begin their digital transformation to support increased employee communications capabilities and connected services, they are turn…

By: Stefania Viscusi | 3/11/2019

Plantronics Puts New CFO in Place
Today, Plantronics announced some changes to its leadership team, appointing Chuck Boynton as executive vice president and chief financial officer. Bo…

By: Maurice Nagle | 3/11/2019

New Airtel, Zoom Partnership Brings Power of UC to Businesses in India
A new partnership in India between telecommunications service provider, Bharti Airtel and Zoom Video Communications will deliver all the benefits of s…

By: Stefania Viscusi | 3/11/2019

Tips for Keeping Customer Information Safe in the Contact Center
As consumers become more aware (and more concerned) about who is accessing and storing their personal financial information, more companies are under …

By: Tracey E. Schelmetic | 3/11/2019

Audio Conferencing Week in Review: Frost & Sullivan, Avaya, Audio Conferencing & More
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferenci…

By: Maurice Nagle | 3/9/2019

UC Network Management Week in Review: Nectar, PathSolutions, SIP trunking & More
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich uni…

By: Maurice Nagle | 3/9/2019

Massive Power Outage Leaves Venezuela in the Dark, Again
A massive power outage hit most of Venezuela Thursday, reportedly impacting 22 of the South American nation's 23 states and leaving business, homes, s…

By: Erik Linask | 3/8/2019

Using an IP Video Phone as an Omnichannel Communications Hub
Grandstream Networks' GXV3370 IP Video touch screen phone is one such device that can serve as your all-in-one communications hub and a multimedia pla…

By: Biju Oommen | 3/7/2019