Latest News

Tips for Keeping Customer Information Safe in the Contact Center
As consumers become more aware (and more concerned) about who is accessing and storing their personal financial information, more companies are under …

By: Tracey E. Schelmetic | 3/11/2019

Audio Conferencing Week in Review: Frost & Sullivan, Avaya, Audio Conferencing & More
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferenci…

By: Maurice Nagle | 3/9/2019

UC Network Management Week in Review: Nectar, PathSolutions, SIP trunking & More
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich uni…

By: Maurice Nagle | 3/9/2019

Massive Power Outage Leaves Venezuela in the Dark, Again
A massive power outage hit most of Venezuela Thursday, reportedly impacting 22 of the South American nation's 23 states and leaving business, homes, s…

By: Erik Linask | 3/8/2019

Using an IP Video Phone as an Omnichannel Communications Hub
Grandstream Networks' GXV3370 IP Video touch screen phone is one such device that can serve as your all-in-one communications hub and a multimedia pla…

By: Biju Oommen | 3/7/2019

Zix Offers SMBs Security and Compliance
Zix unveiled the ZixSuite, a trio of services managed via one central interface. Combining archiving, encryption and protection to address SMB need fo…

By: Maurice Nagle | 3/7/2019

Greenberg Names Verint to 2019 CRM Watchlist
Annually, President of the 56 Group and author of "CRM at the Speed of Light" Paul Greenberg conducts an evaluation of the CRM space. Today, Verint an…

By: Maurice Nagle | 3/7/2019

Softphones Offer Advantages to Businesses of all Sizes
Softphones offer flexibility, mobility and cost savings and are an important part of any VoIP-based telephony service.

By: Laura Stotler | 3/7/2019

Intermedia Launches Unite Envision, A Real-time Look into Communications Experiences
In response to this growing need, Intermedia, a company focused solely on delivering secure UCaaS solutions for SMBs, has announced the release of, In…

By: Stefania Viscusi | 3/7/2019

CleverTap Turns to APIs for Personalized Omnichannel Messaging
CleverTap announced the selection of Vonage to empower new engagement channels for the CleverTap mobile automation platform. Now, CleverTap clients ca…

By: Maurice Nagle | 3/6/2019

Avaya Offering Meeting Room Makeover
Avaya announced an expanded portfolio of huddle room video solutions to support the trend of smaller meeting spaces. The four newly unveiled offerings…

By: Maurice Nagle | 3/6/2019

White Label Mobile Video Conferencing is Here
TrueConf took the wraps off of white label video conferencing and collaboration applications, empowering customers with a customizable experience. Iph…

By: Maurice Nagle | 3/6/2019

The Many Benefits of Choosing VoIP over a Traditional Phone System
Choosing VoIP over a traditional phone system is a no brainer in today's technological landscape.

By: Laura Stotler | 3/6/2019

Enterprise-grade HD Video Conferencing Goes Mainstream in Australia
Australian businesses of all sizes now have a way to access HD video conferencing. This is thanks to a new enterprise-grade video conferencing offerin…

By: Stefania Viscusi | 3/6/2019

Healthcare Sector Will See Most Robust Growth in SIP Trunking Services
While the growth of SIP trunking services is robust in many vertical markets, healthcare is where the lion's share of growth is happening, according t…

By: Tracey E. Schelmetic | 3/6/2019

Nectar to Take Enterprise Connect Stage
Nectar announced it will be taking its talents to Florida, participating in the upcoming Enterprise Connect. Senior Vice President of Global Alliances…

By: Maurice Nagle | 3/5/2019

Trinidad Prison Videoconferencing Project to be Completed
A long planned videoconferencing facility at the Golden Grove Prison in Trinidad will be completed, benefiting inmates and the judiciary.

By: Laura Stotler | 3/5/2019

Cloud Business Communications Market Thriving - Digerati Focuses on Acquisitions
The business communications market is alive and thriving. Digerati Technologies, which provides cloud services, specifically UCaaS solutions for the S…

By: Stefania Viscusi | 3/5/2019

Avaya Discounts Communications Solutions to Support Women-owned Small Businesses
This week, on March 8, the world will celebrate International Women's Day, dedicated to bringing awareness against bias, celebrating women's achieveme…

By: Stefania Viscusi | 3/5/2019

PathSolutions Secures Two Patients for Call Simulator QoS Tool
This week, PathSolutions announced its being issued two new patents by the U.S. Patent and Trademark Office (USPTO) related to its proprietary network…

By: Tracey E. Schelmetic | 3/4/2019