Latest News

GL Goes Further with PacketScan
GL Communications announced the arrival of an enhanced iteration of PacketScan for wireless IP protocols with traffic recording. The recently upgraded…

By: Maurice Nagle | 12/20/2018

Voxox Appoints VP Wholesale Sales
Voxox announced the appointment of Debi Yphantides to the position of VP of wholesale sales for the cloud communications solution provider. Yphantides…

By: Maurice Nagle | 12/20/2018

Study Highlights UC IT Challenges
A new survey from Osterman Research notes the growth of distributed workforces, remote work and device types is putting forth a challenge for IT. UC D…

By: Maurice Nagle | 12/20/2018

PBXDom Provides Analytical Insight
This week, PBXDom announced an update to its phone system analytics solution, PBXDom. The enhancements entail the promise of interoperability with ove…

By: Maurice Nagle | 12/19/2018

Making the Most of Your Meetings
With the right tools and connections, and a little bit of planning and empathy, businesses can work to ensure that meeting participants have successfu…

By: Paula Bernier | 12/19/2018

The Virtual Office: A More Affordable Place to Set Up Shop
Some companies are reacting to the limited and expensive real estate supply in major markets by locating in nearby cities and/or erecting virtual offi…

By: Paula Bernier | 12/18/2018

Verint Vies for VoC Market Leadership with ForeSee Purchase
Verint announced the completion of a definitive agreement to acquire VoC vendor ForeSee. The acquisition creates a compelling omnichannel cloud VoC po…

By: Maurice Nagle | 12/17/2018

Route Mobile Announces Further Collaboration with Oracle Marketing Cloud
Oracle PartnerNetwork (OPN) member, Route Mobile Limited, unveiled further collaboration with the Oracle Marketing Cloud. The Oracle Customer Experien…

By: Maurice Nagle | 12/14/2018

Compliancy Group Partners with UCaaS Business SkySwitch
Compliance is an important business concern today. In response to this business imperative, SkySwitch has partnered with Compliancy Group.

By: Paula Bernier | 12/13/2018

Verizon Launching RCS
Verizon is launching RCS Chat on the Pixel 3 and 3 XL. RCS is a chat/messaging standard offering functionality that's akin to Apple's iMessage. RCS is…

By: Paula Bernier | 12/13/2018

Empire Powers UC Services with Ribbon's Kandy Platform
As the industry heads into a new year, with rapid and sustained growth in the areas of Unified Communications as a Service for businesses, Ribbon this…

By: Arti Loftus | 12/13/2018

What's Happening With Cloud-Based Business Communications
The global cloud PBX market is poised for 23.5 percent compound annual growth between this year and 2024. The health care vertical is leading hosted P…

By: Paula Bernier | 12/13/2018

Putting Connected Technology on Trial
Connected technology can help courts, jails, police, and prisons comply with laws, lower risks, and save money. But there are some potential downsides…

By: Paula Bernier | 12/13/2018

Videoconferencing Enables Northern Exposure 2.0
Some remote areas are bringing in doctors through the magic of videoconferencing.

By: Paula Bernier | 12/13/2018

ASU Recognizes Gorney, Nextiva
Arizona State University's W.P Carey School of Business has presented Tomas Gorney of Nextiva the 2018 Spirit of Enterprise Award.

By: Paula Bernier | 12/13/2018

Software Licensing Efforts Should Begin With Identifying Value Goals
Businesses should clearly define the primary value of their software licensing efforts and every step they need to take to execute on those strategies…

By: Paula Bernier | 12/10/2018

TCG Names net2phone VoIP Supplier of the Year
Master agent Telecom Consulting Group has named net2phone VoIP Supplier of the Year.

By: Paula Bernier | 12/10/2018

Forrester: CX Improvement Flat, Pragmatism in 2019
Customer experience has become a popular term. With all the talk about it, you'd think companies would have made some real headway on CX improvement. …

By: Paula Bernier | 12/10/2018

Momentum Closes CloudNet Group Acquisition
Momentum Telecom recently announced it now owns CloudNet Group.

By: Paula Bernier | 12/10/2018

Audio Conferencing Week in Review: Yealink, Yamaha, Qumu & More
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferenci…

By: Maurice Nagle | 12/9/2018